Job Description for TQA (Grade 6)nnEssential Requirements nn * Undergraduate degree and 3 to 5 years work experience in Call center quality assurance activitiesn * Has the ability to carry out root cause analysis and provide inputs for process improvementn * Knowledge of Quality Tools u**** Techniquesn * Has Required knowledge of a domain to drive process improvement initiativesn * Positive team player with ability to build rapport with the delivery stakeholders and work along with delivery teamn * Good communication skillsnnnnDesirable Requirements nn * Experience in performing call center audits and detection of errorsn * Knowledge of Lean Six Sigma methodologyn * Good knowledge in preparing power point presentationsnnnnKey Responsibilities nn * Perform root cause analysis and provide inputs for process improvementsn * Collect data/information and perform data analysis needed for the improvement initiatives, from different sources including call center toolsn * Facilitate process improvement meetings with stakeholders to develop Corrective action plansn * Create u**** Maintain QMS process documents for specific processesn * Identify opportunity for improvement in effectiveness and efficiency of the processesn * Create story boards for process improvement initiativesnnn

📌 Transaction Quality Assurance Analyst (Chennai)
🏢 NTT Data
📍 Chennai