We are seeking an experienced IT Manager to lead our Gurugram, India based Co-Managed IT Support team. The role will manage and guide a global support operation, aligning processes with business needs, and ensuring outstanding customer service for our clients. The ideal candidate will have prior helpdesk experience, strong technical skills, and proven leadership ability.
Key Responsibilities
Manage the SC&H;'s Co-Managed IT Support team in Gurugram, India
Track and assign tasks and schedules to ensure timely ticket resolution
Monitor performance and define transparent KPIs and measurements
Evaluate and recruit IT support talent to scale the team
Provide hands-on technical guidance when needed to assist and provide mentorship to the team
Collaborate with global IT team to ensure 24/7 operational coverage and seamless handoffs
Create and maintain a culture of continuous improvement, knowledge sharing, and high client satisfaction
Qualifications
6 - 10 years of IT support/helpdesk experience, with at least 2–3 years in a management role
Strong background in helpdesk operations and IT service management
Prior exposure to global team management or working in a 24/7 model
Strong technical foundation and background
Ability to evaluate and hire talent, and mentor team members




Excellent communication skills in English both written and verbal
About SC&H;
SC&H; is a national consulting and financial services firm with an expanding global footprint — home to people who believe in the power of trusted personal relationships. Everyone here shares a passion for driving results, fueled by the genuine connections we forge. Our expert capabilities and exceptional service have shaped the firm's longstanding reputation for excellence and impressive growth. But it's the partnerships we build and the success we help deliver that make each day rewarding — for our colleagues, our clients, and our communities.
Recognized annually by Inc., Baltimore Business Journal, Accounting Today, and Inside Public Accounting as a "Best Place to Work," SC&H; is routinely named one of the fastest-growing firms for organic growth in the United States. Our success is powered by 13 diverse practices at the intersection of finance, technology, and accounting; 430+ professionals across offices in Maryland, Tysons Corner / Washington D.C., Philadelphia, Chicago, and India; and a client base ranging from emerging growth to world-renowned Fortune 500 companies. This is the place to build lasting professional relationships, grow your skills, and fulfill your potential.
SC&H;
Make it Rewarding.

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