Job Title: CMDB Analyst/ Configuration management
About Us
"Capco, a Wipro company, is a global technology and management consulting firm. Awarded with
Consultancy of the year in the British Bank Award
and has been ranked
Top 100 Best Companies for Women in India **** by
Avtar & Seramount
. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
Role Description:
Job Title: CMDB Analyst/ ITSM/ ServiceNow
Location: Sarjapur, Bengaluru/ Hinjewadi, Pune
Hybrid Mode - 3 days WFO (Tues, Wed, Thurs) per week
Shift Time: EMEA
Overview:
Role Description
Engagement Overview CMDB Analyst to contribute to operational CMDB maintenance, data quality improvement, and configuration support in our development environment. The ideal candidate is comfortable learning systems independently, can write basic scripts for systematic cleanup, and understands CMDB/ITSM concepts without needing extensive supervision Key Focus Areas: Inbox/queue management,



duplicate CI resolution, data source configuration and monitoring, relationship management, and proactive data quality initiatives Responsibilities
CMDB Inbox & Queue Management
Monitor and triage CMDB intake queue/mailbox daily
Respond to standard requests (CI updates, relationship corrections, ownership changes, lifecycle/status updates)
Categorize and route complex issues; escalate appropriately
Data Quality & Duplicate Resolution
Identify and systematically remove duplicate CIs using scripts and bulk operations
Write simple scripts (JavaScript/ServiceNow scripting) to automate repetitive cleanup tasks
Reconcile CI records across integrated sources (discovery, asset management, cloud platforms)
Flag and resolve data conflicts, missing attributes, and stale records
Execute bulk updates following documented data standards
Data Source Configuration & Management
Configure and onboard new data sources feeding into the CMDB
Map and label which data sources should update which CI classes/attributes
Monitor data feed health (expected CI counts, attribute population, load failures)
Perform basic troubleshooting of integration issues; open incidents with source owners when needed
Work in dev setting to test and validate data source configurations before production
CI Relationship & Dependency Management
Create, update, and validate CI relationships and service dependencies
Collaborate with application/service owners to ensure relationship accuracy
Identify and document systemic relationship gaps, data quality issues,



and process bottlenecks
Solve straightforward issues independently using basic scripting, bulk updates, or configuration changes
Escalate complex problems to engineering with clear documentation of the issue, impact, and potential solutions
Track remediation progress and validate fixes
UAT & Testing Support
Support testing and validation of CMDB changes in lower environments
Provide feedback to admins and engineers on configuration changes
Participate in data source validation before production deployment Required Skills & Qualifications Must-Have:
ServiceNow experience with hands-on CMDB and ticketing module usage
Ability to write basic scripts for data cleanup and automation (JavaScript, ServiceNow scripting, or similar)
Self-sufficient learner who can explore systems, understand configurations, and solve problems with minimal guidance
Strong understanding of CMDB concepts: CI records, attributes, relationships, lifecycle/status, data reconciliation
Experience with data quality work: identifying duplicates, reconciliation, bulk updates
Ticket triage and customer communication skills
Proficiency in Excel (pivot tables, vlookups, data manipulation) Preferred:
Experience configuring or managing data sources/integrations in ServiceNow (Discovery, Integration Hub, import sets)
Familiarity with CI reconciliation and normalization (Identification & Reconciliation Engine - IRE)
ITIL Foundation or ITSM framework knowledge
Experience writing ServiceNow Business Rules, Transform Maps, or scheduled jobs
Exposure to API integrations or middleware platforms
If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

📌 Cmdb Analyst/ Configuration Management - Pune/ Bangalore (Bengaluru)
🏢 CAPCO
📍 Bengaluru