POSITION : Associate Manager – Customer Solution Lead (Frontend and Outbound Logistics)
LOCATION : Chennai
BU : Auto BUSINESS UNIT (TRANSPORTATION SOLUTION)
COMPANY
TE Connectivity Ltd. is a $14.9 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at

BU / FUNCTION DESCRIPTION – Auto BUSINESS UNIT (TRANSPORTATION SOLUTION) deals with customers in passenger vehicle manufacturing, they serve all India harness makers and direct OEM's in this segment across India.
ROLE OBJECTIVE
This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department. You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues. This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.
RESPONSIBILITIES
Frontend:
Lead
the region for overall CS parameters
People Management
- Accomplishes department objectives by managing staff; planning and evaluating day to day activities & workload communicating job expectations, monitoring, and appraising business results. Coaches, counsels,



and disciplines employees.
Order Management
- Will handle issues in import, exports and local customer's, Sales order and planning process, i.e, from order entry, daily schedule review, shipment processing, invoicing & logistics coordination.
Commercial Management
: maintaining correct price lists in SAP & quotations back up of all accounts, Receivables Management – Timely closure of credit and debit note request
Forecast Management:
forecast gathering assistance, analysis & mapping customer wise part wise performance.
Customer visits:
Representing TE at leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit & Account Receivable
Stake holder management:
To coordinate with global and local functions & Support the regional Sales and CS managers in activities to ensure an enhanced customer experience.
Situation handling:
Evaluates situations that impact operations and decide level of support and response required.
Outbound Logistics
: End to end monitoring of shipment deliveries from warehouse to customer post Delivery creation
KPI's Key performance indicators
:
Outbound Freight, Inventory, Pricing discrepancy, Customer satisfaction, Forecast accuracy, On time delivery, Lates & process optimization projects
EDUCATION/KNOWLEDGE
Any Graduate degree
CRITICAL EXPERIENCE
10+ years of experience
Working experience in SAP & MS office
Experience of supervision,



project handling & performance management
Extensive transactional working experience in manufacturing industry under CS / Supply chain.
Experience of effective collaboration in multiple regional teams set up & stake holder management
Previous experience from automotive / service industry preferred.
COMPETENCIES
Expert /functional domain knowledge in order management, forecasting, supply chain, inventory & freight management
Knowledge of Receivable management and Days Sales outstanding (Ageing AR)
Knowledge of MIS Reporting and Analysis tools such as: Microsoft excel, power BI, tableau
Knowledge of lean, six sigma principles / tools
Good level of soft skills pertaining to customer support.
MOTIVATIONAL/CULTURAL FIT
Passion for Problem solving
Passion for people interaction & team work
Results driven
Transparent and concise communication
Drive for innovation
Job Overview
Responsible for the day-to-day management of the Customer Service team and its activities.
Job Requirements
Managing a team of customer service associates, focusing on time and attendance, performance reviews, and career development.
Enabling team members to solve problems and empowering them, when appropriate, to implement solutions on their own.
Investigating and resolving customer issues; building and maintaining strong business relationships with customers.
Establishing customer service work processes and standards in line with organizational customer service initiatives and goals.
What your background should look like
Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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🏢 TE Connectivity
📍 India