JOB SUMMARY
Direct customer service and sales to existing MLI customers through relationship building. Customer leads will be provided by company.
KEY RESPONSIBILITIES
Drive Revenue through Cross sell / Up sell
Focus on cross-sell & up-sell opportunity in every lead allocated from HO team
Drive productivity measures like lead to conversion ratio.
Exceed month on month revenue target & collection target
Competition Analysis for giving qualified advice to customer
Fix self-appointments every day from the given customer database as per the campaign
Customer Service/Retention through relationship management
Timely & effectively resolve service requests of customers.
Drive renewal collection on allocated base.
Ensure retention of his/her allocated" Book of Relations" (existing customer database).
Establishing and strengthening relationship with the allocated customer base.
Identify financial goals of customers and providing financial planning assistance.
MEASURES OF SUCCESS
TAT adherence for updating System - CSG
Successful completion of cross-sell/ up-sell Business Goals month on month
Collection of payment/premium from ****** days' due policies
Complaint Resolution /Customer satisfaction
Achievement of Retention Targets
> 45 unique customer meetings in a month
More than 90% attendance (of total working days)
Successfully score >=80% in the Functional Trainings imparted
DESIRED QUALIFICATIONS AND EXPERIENCE
Graduate with 1 - 3 years' experience in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate.
Minimum 6 months' exposure to Life Insurance
Age Bracket: ***** years
Must own a conveyance
KNOWLEDGE / SKILLS / ABILITIES
Process & Result orientation
Customer centricity & relationship building
Basic Computer Knowledge.
Good communication skills- English and regional language
JOB SUMMARY
Direct customer service and sales to existing MLI customers through relationship building. Customer leads will be provided by company.
KEY RESPONSIBILITIES
Drive Revenue through Cross sell / Up sell
Focus on cross-sell & up-sell opportunity in every lead allocated from HO team
Drive productivity measures like lead to conversion ratio.
Exceed month on month revenue target & collection target
Competition Analysis for giving professional advice to customer
Fix self-appointments every day from the given customer database as per the campaign
Customer Service/Retention through relationship management
Timely & effectively resolve service requests of customers.
Drive renewal collection on allocated base.
Ensure retention of his/her allocated" Book of Relations" (existing customer database).
Establishing and strengthening relationship with the allocated customer base.
Identify financial goals of customers and providing financial planning assistance.
MEASURES OF SUCCESS
TAT adherence for updating System - CSG
Successful completion of cross-sell/ up-sell Business Goals month on month
Collection of payment/premium from ****** days' due policies
Complaint Resolution /Customer satisfaction
Achievement of Retention Targets
> 45 unique customer meetings in a month
More than 90% attendance (of total working days)
Successfully score >=80% in the Functional Trainings imparted
DESIRED QUALIFICATIONS AND EXPERIENCE
Graduate with 1 - 3 years' experience in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate.
Minimum 6 months' exposure to Life Insurance
Age Bracket: ***** years
Must own a conveyance
KNOWLEDGE / SKILLS / ABILITIES
Process & Result orientation
Customer centricity & relationship building
Basic Computer Knowledge.
Good communication skills- English and regional language