Position Title: Associate Manger/Asst. Manager-Service
Position Objectives:
The position
will be responsible for entire After Sales Service function for assigned area.
Location: Kolkata
Reports To
Manages
Head- Service
Nil
Key Responsibilities:
Warranty Claim Management of Assigned states (3/4 state)
Manage the TAT of claim adjustments as per YIN policy
Attend and resolve critical customer complaints by visit to dealers.
To do incoming claim tyre defect analysis.
Analyse and report dealer wise warranty claim trends.
Visit & training to dealers with high claim ratio /wrong adjustments.
Conduct market surveys/OE survey & competitor survey as per requirement.
Conduct training program to OE/Replacement dealers.
Timely submission of market intelligence report (new tyre/new car launch).
Candidate Profile
Education: Diploma or BE (preferred) - Mechanical/ Automobile Engineering.
Industry experience: He should have worked in the tire industry in the PCR segment, minimum 5 years of industry experience.
Experience in Customer Service –PCR Tyre.
Has experienced complexity of managing customer complaints, Incoming claim tyre data analysis and tyre analysis
Solid logical thinking capabilities and analytical skills
Proficient on MS office/ Excel/ PPT/Emails