KRA
Maintain SLA's of ticket resolve at 80+
Manage a team of 20 employees
Streamline the internal process of ticket resolution to eliminate redundency and reduce SLA.
Ensure to measure, monitor and achieve consistent DNPS
KRA
Maintain SLA's of ticket resolve at 80+
Manage a team of 20 employees
Streamline the internal process of ticket resolution to eliminate redundency and reduce SLA.
Ensure to measure, monitor and achieve consistent DNP