ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With ****+ employees and continued investments over 25 years in India, ZEISS' success story in India is continuing at a rapid pace.
Further information at
ZEISS India
.
Desktop Engineer – Job Description
Role Overview:
The Desktop Engineer is responsible for providing end-user IT support, ensuring reliable workstation functionality, and assisting with basic infrastructure tasks. The role requires solid troubleshooting capabilities, hands-on experience in passive/active networking, ITSM processes, and foundational VMware knowledge to support Server and Network L3 teams.
Key Responsibilities
1. End-User Support
Install, configure, and troubleshoot desktops, laptops, and handheld devices.
Resolve OS, application, user account, printer, and peripheral issues.
Handle incidents, problems, and service requests using the ITSM platform (ServiceNow / ManageEngine / JIRA).
Ensure SLA compliance with proper documentation and ticket updates.
2. Networking – Passive & Active
Perform RJ45 crimping, patching, cable tracing, and structured cabling activities.
Manage rack patch panels, network points, and cable dressing.
Coordinate with Network L2/L3 teams for escalated issues.
3. Network Troubleshooting
Diagnose and resolve LAN/WAN issues, network drops, and connectivity failures.
Perform network port checks, VLAN assignments, and interface status verification.
Troubleshoot IP conflicts and general network performance issues.
4. Networking Knowledge
LAN / WAN fundamentals.
IP addressing and
subnetting
.
VLANs, trunk/access ports
, STP basics.
DHCP / DNS understanding.




Basic firewall concepts (policies, rules, access).
Co-ordinate with firewall team for access or policy checks.
5. Basic VMware & Server Support
Basic understanding of
VMware vSphere / ESXi
environments.
Ability to:
Perform VM power on/off, resource checks, and basic health monitoring.
Check datastore availability and host connectivity (L1 checks).
Assist L3 Server or Network team with preliminary diagnostics.
Escalate critical issues with proper logs and observations.
6. Additional Responsibilities
Support IT onboarding activities for new users.
Maintain hardware inventory and asset management records.
Coordinate with external vendors for repairs and AMC services.
Maintain IT documentation, SOPs, and troubleshooting guides.
Required Skills & Qualifications
1–3 years of experience in Desktop Support / IT Operations.
Strong L1 knowledge in passive and active networking.
Hands-on experience with ITSM tools and processes.
Basic understanding of
VMware
to support Server/Network teams.
Good communication skills and ability to work under pressure.
Strong analytical and troubleshooting abilities.
Job Requirements – Desktop Engineer
Diploma / Bachelor's degree in IT or related field.
1–3 years
of experience in Desktop Support / IT Operations.
Strong L1/L2 support skills for desktops, laptops, OS, applications, printers, and peripherals.
Hands-on, in-depth experience in passive and active networking
, including structured cabling, RJ45 crimping, patching, cable tracing, rack/patch panel management, LAN/WAN troubleshooting, IP addressing, VLANs, port checks, and connectivity issue resolution.
Working experience with
ITSM tools
(ServiceNow / ManageEngine / JIRA) and SLA-based ticket handling.
Basic understanding of
VMware / server environments
to perform L1 checks and assist L2/L3 teams.
Good communication skills, strong troubleshooting ability, and capability to work under pressure.
Your ZEISS Recruiting Team:
Saptarshi Chowdhury

📌 It Analyst (Bengaluru)
🏢 Zeiss
📍 Bengaluru