Company Overview
Incedo is a US-based consulting, data science and technology services firm with over **** people helping clients
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep
technology and domain experts, and global teams. Incedo University, our learning platform, provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager, a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
Harnessing the transformational impact of emerging technologies
Bridging the gap between business and technology
Role Description
The Senior Delivery Lead – Cloud & Infrastructure Managed Services is
fully accountable for end-to-end delivery of Cloud and IT Infrastructure Managed Services accounts
. This role owns
service stability, operational excellence, client satisfaction, financial performance, and continuous modernization
across
hybrid cloud and enterprise infrastructure environments
.
The role demands deep
Cloud and Infrastructure domain expertise
, strong
managed services governance
, and the ability to operate as a
single point of accountability
for high-availability, business-critical environments.
End-to-End Account & Delivery Ownership (Managed Services Focus)
Own
complete managed services delivery lifecycle
across Cloud and Infrastructure accounts — transition, stabilization, steady state, and transformation.
Be
personally accountable
for 24×7 service delivery covering
compute, storage, virtualization, networks, security, and cloud platforms
.
Own and govern
contractual SLAs, KPIs, OLAs, availability, performance, and compliance commitments
.
Drive
delivery governance, operational cadence, service reviews, and escalation management
.
Lead
service transitions, scope expansions, cloud migrations,



and service transformations
with zero or minimal business disruption.
Ensure consistent delivery across
L1, L2, and L3 managed services support models
.
Client Ownership & Strategic Relationship Management
Act as the
primary client owner
for Cloud & Infrastructure Managed Services accounts.
Build strong
long-term relationships
with client IT, operations, and leadership teams.
Position yourself as a
trusted Cloud & Infrastructure advisor
, not just a service manager.
Lead
QBRs, MBRs, service governance forums, and executive reviews
with strong operational and business insights.
Proactively identify
service risks, capacity constraints, performance issues, and improvement opportunities
.
Own and resolve
critical incidents and escalations
end-to-end with accountability and urgency.
Partner with sales and leadership on
renewals, expansions, and managed services growth opportunities
.
Service Delivery & Operational Excellence (Cloud & Infra)
Ensure
high availability, reliability, and performance
of Cloud and Infrastructure environments.
Own service delivery across:
On-prem and hybrid infrastructure
Public cloud (IaaS-focused operations)
Monitoring, backup, patching, and capacity management
Drive
incident, problem, and change management
aligned with ITIL best practices.
Lead
root cause analysis (RCA)
and preventive actions to reduce repeat incidents.
Drive
automation, self-healing, monitoring optimization, and left-shift strategies
.
Establish and track
service health dashboards and operational metrics
.
Technical Skills
Strong ownership mindset with end-to-end accountability.
Excellent client communication and executive presence.
Deep operational understanding of Cloud & Infrastructure Managed Services.
Strong analytical, decision-making, and problem-solving skills.
Ability to operate in
high-availability, SLA-driven environments
Nice-to-have skills
.
Practice Building & Organizational Contribution
Contribute to
Cloud & Infrastructure Managed Services practice maturity and scalability
.
Drive
standardization of delivery frameworks, runbooks, and automation assets
.




Share best practices across accounts and mentor future delivery leaders.
inancial & Commercial Ownership
Own
account financials
for Cloud & Infrastructure Managed Services engagements.
Drive
cost optimization, productivity improvements, and margin protection
.
Ensure delivery aligns with
managed services commercial models and profitability targets
.
Support
contract renewals, scope changes, and commercial discussions
from a delivery standpoint.
Risk, Security & Resilience
Ensure adherence to
security policies, operational controls, and compliance standards
.
Own
business continuity and disaster recovery (BCDR)
strategy, planning, and testing.
Proactively identify
operational, security, and delivery risks
and drive mitigation.
People Leadership & Capability Building
Lead and manage
large managed services teams (25+ resources)
across shifts and locations.
Own
resource planning, capacity management, skill mapping, and utilization
.
Define
explicit delivery KPIs, performance goals, and accountability structures
.
Drive
coaching, mentoring, and performance management
for delivery leads and engineers.
Own
upskilling and cross-skilling programs
aligned to cloud, automation, and infrastructure operations.
cBuild a culture of
ownership, reliability, and customer-first mindset
.
Cloud & Infrastructure Domain Leadership
Demonstrate strong hands-on domain understanding across:
Servers, Storage, Virtualization (VMware / Hyper-V / equivalents)
Networks, Firewalls, Load Balancers, Security Controls
Monitoring tools and ITSM platforms (ServiceNow or equivalent)
Cloud fundamentals — IaaS operations, shared responsibility model, availability, resilience, and cost optimization
Guide clients on:
Cloud operations maturity
Infrastructure modernization and optimization
Cost control and performance improvements
Support
solutioning, RFPs, and pre-sales discussions
for managed services engagements.
Act as a
domain mentor and escalation authority
for delivery teams.
Qualifications
***** years
of experience in Cloud & Infrastructure Operations / Managed Services.
5+ years
in senior delivery or account delivery leadership roles.
Engineering Graduate or equivalent (
12+4
).
ITIL Certification
(mandatory).
Cloud Practitioner / Associate Certification
(preferred).
Company Value
We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Director (Haryana)
🏢 Incedo
📍 Haryana