Position Title:
Deputy manager- Applications and Service support
Department:
Marketing
Entity:
Endress+Hauser Liquid Analysis Pvt. Ltd.
Location:
Chhatrapati Sambhajinagar
Reports To:
Managing Director
Purpose of function:
Application & Service support at E+H Liquid Analysis India. Provide support for Sales Centres /customers for products, applications, service and application related concerns, questions and tasks. Ensure and improve Sales Centre/customer support & satisfaction.
Tasks :
Main task
Description (responsibilities/roles)
Requirements and Activities
Contact person for the Sales Centres in the region for After-Sales (technical and products questions) and Pre-Sales (application consultancy and product selection) tasks for Liquid Analysis
Use of the established tools, processes and IT infrastructure, e.g. SFDC, SAP
Build-up and manage the technical environment, tools and infrastructure at E+H LA Division Chhatrapati Sambhajinagar.
Complaint Management in collaboration with the service and quality teams of E+H LA in Germany
Certified Trainer for Service team of Sales Centers and customers, technical/product Trainer for Sales team




Customer visits with Sales Centre for application consulting, product tests and troubleshooting
Contact person for customer visits in-house and FATs
Build-up and manage a regionalized information environment, e.g. in Sharepoint
Active participation at exhibitions in the region
Responsible for deploying and executing active product testing and application testing at customer sites and field locations.
Requirements of position:
Requirements
Description
1. Qualification / Education
Bachelor's degree in Chemical / electronics / environmental engineering / instrument / automation or related professional Engineering.
2. Working experience
10 to 15 years of experience
in relevant field
of application and service support
Global exposure (International business trips for training, conference, etc.)
3. Skills
Experience in process or environmental industry with a customer-oriented service mindset.
Robust technical skills and interest in Liquid Analysis
High cross-cultural and communication skills, international working experience
Self-motivated, independent and reliable working style
Fluent in English

📌 Deputy Manager- Applications And Service Support (India)
🏢 Endress+Hauser
📍 India