Company Overview
Incedo is a US-based consulting, data science and technology services firm with over **** people helping clients
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together solid engineering, data science, and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep
technology and domain experts, and global teams. Incedo University, our learning platform, provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager, a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
Harnessing the transformational impact of emerging technologies
Bridging the gap between business and technology
Role Description
Role Overview
We are looking for a
Salesforce Service Cloud Technical Lead
who will own end-to-end technical delivery of Service Cloud solutions. The role requires strong hands-on expertise,



solution design capability, and the ability to lead teams while working closely with clients, architects, and business stakeholders.
Key Responsibilities
Lead
design, development, and deployment
of Salesforce Service Cloud solutions
Translate business requirements into
scalable technical designs
Own
case management, Omni-Channel, CTI, Knowledge, Live Chat, Email-to-Case
, and
Service Console
implementations
Design and develop using
Apex, Lightning Web Components (LWC), Flows, Triggers
, and
Integration patterns
Lead
Service Cloud Voice / Amazon Connect / CTI integrations
(preferred)
Ensure adherence to
Salesforce best practices, security, performance, and governor limits
Guide and mentor developers; perform
code reviews
and enforce quality standards
Collaborate with architects and business teams during
discovery, estimation, and solutioning
Support
UAT, production deployments, and post-go-live stabilization
Contribute to
pre-sales
, technical proposals, and solution walkthroughs when required
Technical Skills
Required Technical Skills
Strong expertise in
Salesforce Service Cloud
Hands-on experience with:
Apex, Triggers,



Batch/Queueable Apex
Lightning Web Components (LWC)
Salesforce Flows (Record-Triggered, Screen Flows)
Experience with:
Omni-Channel routing
Case lifecycle automation
Knowledge Management
Email-to-Case / Web-to-Case / Live Chat
Integration experience using
REST/SOAP APIs
, middleware, or event-based patterns
Solid understanding of
Salesforce security model
(Profiles, Permission Sets, FLS, Sharing)
Good to Have
Experience with
Service Cloud Voice
,
Amazon Connect
, or CTI platforms
Exposure to
Data Cloud
or
AI / Agentforce
capabilities
Experience in
Healthcare, Life Sciences, Financial Services
, or Telecom domains
Experience working in
Agile / Scrum
environments
Salesforce Certifications:
Service Cloud Consultant (preferred)
Platform Developer I / II
Leadership & Soft Skills
Strong
client communication
and stakeholder management
Ability to lead teams and drive delivery ownership
Proactive problem-solving mindset
Comfortable working in fast-paced, multi-account environments
Nice-to-have skills
Qualifications
ualifications
• 7-9 years of work experience in relevant field
• B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred
Company Value
We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Salesforce Technical Lead (Haryana)
🏢 Incedo
📍 Haryana