Job brief
The Band 8 Senior Lead is accountable for the
end-to-end L3 SME ownership, OKTA workflow, security, and 24x7 operational stability
of the enterprise
OKTA platform as consultant
. Lead – L3 Technical Operations. The role provides
strategic OKTA leadership, governance, and final escalation support
for business-critical authentication services.
Shift:
UK hours – 24x7
Responsibilities
Key Accountabilities
L3 – Consultant and Workflows
Own and govern the
global OKTA platform
, including workflows, standards, and roadmap
Define and approve
authentication policies, MFA controls, and security designs
Ensure platform scalability, resilience, and alignment with enterprise security strategy
Operations & Service Leadership (24x7)
Accountable for
24x7 availability, SLA performance, and service continuity
Act as
final escalation points
for critical authentication and access incidents
Lead
P1/P2 major incidents
, root cause analysis, and remediation actions
Define and maintain
on-call, escalation, and support readiness models
Security, Risk & Compliance
Ensure OKTA services meet
security, audit, and regulatory requirements
Partner with SOC, GRC, and Audit teams on
risk assessments and compliance activities
Own remediation plans for identified security gaps or audit findings
Leadership & Stakeholder Engagement
Provide
technical and functional leadership
to global IAM teams
Act as a
trusted advisor
to senior IT and Security leadership
Mentor senior engineers and ensure effective knowledge transfer
Requirements
Skills & Experience
Essential
*****+ years of experience in
IAM / Security / System Administration




2+ years of hands-on
OKTA administration
, with strong focus on
OKTA
Proven experience supporting
enterprise IAM platforms in 24x7 environments
Strong expertise in authentication, MFA, and identity federation concepts
OKTA Workflow management.
Day-to-day OKTA platform support including policy management, group updates, and rule modifications.
Expertise in OKTA App integration.
Handling BAU incident tickets, including analysis, resolution, and coordination.
Deployment and upgrades of new OKTA agents as required.
Maintenance and patching of OKTA AD agents, coordination with Kyndryl server teams, monitoring agent health, and remediation of agent disconnects.
Handling day-to-day BAU service requests related to OKTA and IAM services.
Managing network zone configurations, including addition and updates of IP whitelisting.
Regular maintenance and updates of CMDB records, including application details and ownership information.
Management of OKTA-mastered application lists and approver configurations, with regular CMDB updates.
Handle OKTA L3 SMEs.
Understanding the creation of workflows in OKTA.
Provisioning and management of OKTA administrative access.
Periodic review and revalidation of OKTA admin access.
Provisioning and lifecycle management of service accounts.




Periodic revalidation and certification of service account access.
Ongoing governance and updates of OKTA-mastered accounts and approver lists within CMDB.
Hypercare services for new implementations, criteria changes, and upgrades, including issue resolution post-migration.
Single Sign-On
Adaptive MFA
Lifecycle Management
API Access Management
Provide performance administration account and service account attestation within the Okta service
Provide IP address whitelisting management within the Okta.
Perform patch management within the Okta.
Provide support for audits including remediation of findings that can be delivered as small changes
Provide group creation, modification and removal
Plan and execute software upgrades, including compatibility testing and user migration strategies for new releases
Support group synchronization
Desirable
Experience in large, global enterprise environments
Exposure to Zero Trust and modern identity security frameworks
Qualifications / Certifications
OKTA skilled Certified / Consultant or workflows
(Mandatory)
OKTA admin certified, OKTA Certified Consultant, Security certifications (CISSP / CISM) – desirable
Decision Making & Impact
Makes
high-impact L3 and operational decisions
affecting global access services
Accountable for
service stability, security posture, and risk reduction
Influences IAM strategy and platform direction at enterprise level
Working Conditions
24x7 global support model (rotational on-call)
Collaboration across
APAC, EMEA, and NA/LATAM
regions
Location
Bangalore, India.

📌 Okta LeadConsultant & Okta Workflows Band 8, India (Bengaluru)
🏢 ITProposal
📍 Bengaluru