Main Tasks
Operational Duties:
Receives and processes complex customer orders, inquiries and/or complaints
covering items or products ordered. Maintains an ongoing relationship with customers and sales
staff.
Uses knowledge of products, product availability, sales
territories, and individual customers to provide a key communications link to the customer.
Exercises judgment and discretion, and functions independently within authorized limits.
Typically requires analysis, judgment, and sensitivity to customer needs.
Main Accountabilities of Order Management
• Manage customer portals
• Create delivery note
• Validation price agreement
• Monitoring EDI Orders
• Confirmation order details
• Manual order entry
• Manage order exceptions
• Send order confirmation
• Manage return
• Customer order delivery tracking
• Issue credit note
• Price dispute management
Customer Care
• Answer customer questions regarding technical issues
• Forward customer request to product management
• Forward complex topics, dispute cases,



technical support to respective responsible function
• Analyze internal request
Skills
Process Improvement
Data Management
Order Fulfilment
Data Analysis
Regulatory Compliance
Customer Focus
Problem Solving
Customer Relationship Management
Data Entry
Order Picking
Experience
Education/university degree in business administration, sales, commerce or any other relevant field.
0 to 3 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.
SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, Powerpoint, word, visio..)
Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
Experienced in Shared Service Centre workplace (ticketing tool, SLA KPIs)
Flexibility with shift timining for self and experience in 24x5 shift model.
Service oriented mindset - Proven ability to develop new ideas and creative solutions

📌 Specialist - Om & Cs (Bengaluru)
🏢 Mann+Hummel
📍 Bengaluru