Career Category
Supply Chain
Job Description
Position
Summary
We
are
seeking
a
technically
skilled
and insight-
driven
Manager to
join
the BPCI team,
focusing
on
data
analytics
, SAP/OTC performance
metrics
, and
dashboarding
.
This
role is
responsible
for
delivering
operational
transparency
and business
intelligence
through
performance dashboards,
metric
development
, and
automation
that
support
Amgen's
global OTC
strategy
.
The role
will
enable
a
culture
of
data-
driven
decision
-making and
operational
excellence
across
regions
by
owning
analytic
capabilities
and working
collaboratively
with
internal
partners
to
scale
solutions.
You
will
support performance tracking,
analytics
innovation
, and
continuous
improvement
efforts
.
Key
Responsibilities
Design, build, and
maintain
interactive
Power BI dashboards and
reports
that
monitor
critical
OTC performance
metrics
across
order management, returns,
chargebacks
,
credits
, and customer
complaints
.
Translate
business
needs
into
scalable
data solutions
using
SAP ERP,
Salesforce
and
other
enterprise
systems.
Partner
with
global GCX, Supply Chain, and DTI
teams
to
ensure
data
accuracy
,
standardization
, and
effective
reporting
for key business processes.
Lead
development
of
current
metrics
and
reporting
frameworks to
measure
operational
effectiveness
, customer
experience
, and digital
adoption
trends.




Provide
analytics
support for strategic
initiatives
such
as
process
automation
, system
integration
, and
continuous
improvement
projects
.
Drive insights
on
customer
behavior
and
pain
points
by
integrating
multiple
datasets
and
collaborating
with
the Customer Journey, Service Delivery, and Product
teams
.
Establish
governance
around
dashboard design, data
sources
, and
reporting
standards to
ensure
consistency
and
alignment
with
enterprise
objectives
.
Deliver
training,
documentation
, and self-service tools to
enhance
analytics
capabilities
across
the GCX team and business
partners
.
Identify
automation
opportunities
and
influence
technology
enhancements
to improve data accessibility and
reduce
manual
reporting
effort
.
Provide
proactive
analysis
and
early-warning
indicators
to support
operational
risk
mitigation
and business
continuity
planning
.
Basic
Qualifications
Bachelor's
degree
in Business,
Analytics
, Computer Science,
Engineering
,
or
a
related
field.
8+
years
of
experience
in
analytics
,



data management,
or
business
intelligence
roles
within
pharma,
biotech
,
or
healthcare.
Proven
experience
with
SAP ERP,
Salesforce
, and
analytics
platforms
like Power BI and Tableau.
Demonstrated
understanding
of
OTC processes and
ability
to connect data
with
business
outcomes
.
Preferred
Qualifications
Bachelor's
degree
in Business,
Analytics
, Computer Science,
Engineering
,
or
a
related
field;
advanced
degree
preferred
.
8+
years
'
experience
in
analytics
, data management,
or
business
intelligence
roles
within
pharma,
biotech
,
or
healthcare.
Proven
experience
with
SAP ERP,
Salesforce
, and
analytics
platforms
like Power BI and Tableau.
Strong
understanding
of
OTC processes and
ability
to connect data
with
business
outcomes
.
Excellent
data
storytelling
and
visualization
skills;
comfortable
communicating
technical
insights to non-
technical
audiences
.
Demonstrated
success
in working in
matrixed
environments
and
supporting
global
teams
.
Strong
analytical
thinking
,
problem-solving
, and
project
management skills.
Key
Competencies
Analytical
& Conceptual
Thinking
Performance
Measurement
&
Reporting
Data
Integration
&
Visualization
Problem
Solving
&
Continuous
Improvement
Collaboration
& Communication
Digital
Fluency
&
Innovation
.

📌 Manager Business Performance & Customer Insights (Analytics & Sap/Otc Performance Focus) (India)
🏢 Amgen
📍 India