Job Description for a Group Systems Trainer
Position Statement
The Group Systems Trainer is a technical specialist who works closely with all levels of employees and ensure that the designated businesses are fully supported in addressing the employees' training needs. The Group Systems Trainer is part of the IT team and will report to the Group Systems Training Manager.
The Group Systems Trainer must demonstrate a solid business acumen. This position will combine a strong training foundation with significant organizational development experience.
Key Focus Areas
Administration
Training Delivery
Content Management
Continuous Improvement
Corporate Social Responsibility
Key Tasks and Responsibilities
Administration
Learn, test, and keep updated on company systems including but not limited to business related applications and databases, e.g.: Interact, Power BI, Microsoft Dynamics, CrownCare, Oracle, SuccessFactors and other internally developed applications.
Provide support in terms of learning, creating training materials and delivering training during implementation of new systems in the future.
Utilize the LMS to set up and record training attendance and collect feedback.
Complete other duties as instructed by the Manager.
Training Delivery
Deliver training programs accordingly to enforce systems compliance
Advise users on effective system usage
Collaborate with L&D; colleagues, IT and SMEs
Provide support to all users
Obtain feedback from the trainees
Content Management
Create contents to develop eLearning courses
Write the scripts to be used in developing eLearning videos
Create and maintain Wiki sites as per the requirement
Continuous Improvement




Become a subject matter expert in company's systems and procedures
Keep updated on learning technology and adult learning best practices
Review the training documents and user guides on a regular basis and ensure it is kept updated
Participate in User Acceptance Tests before the launch of new systems or an update to the existing systems
Corporate Social Responsibility
Support the company's CSR commitment and goals
Take initiatives to promote CSR
Aptitude, Knowledge, and Qualifications
Aptitude
Superior verbal, written and group communication skills
Self-driven and proactive
Extremely detail oriented
Acute sense of creativity
Strong sense of urgency and at the same time be extremely accurate
Ability to walk a classroom or an individual employee through complex concepts
Ability to deliver interactive training sessions online and face to face
Flexibility to adapt to ever-changing requirements
Sought out by colleagues as subject matter expert in specific systems and procedures
Professional Knowledge and Skills
Must have experience in the relocation industry
Preferably with knowledge in business related applications and databases e.g.: Oracle, Microsoft Dynamics
Preferably with exposure in handling systems training functions
Experience in writing blended curriculum is a plus
Microsoft office savvy
Exposure to AI tools and agents
Qualifications
• Experience of working on the Relocations and Mobility industry would be preferred.
• Degree holder in Training & Development or related disciplines preferred
• Relevant working experience in systems training preferred
Travel Requirements
Candidate should be willing to travel to Crown's local offices if there is a need to arrange a classroom training.

📌 Group Systems Trainer (India)
🏢 CROWN WORLDWIDE GROUP
📍 India