HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities.
HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit

The data analyst is responsible for executing and governing our HMH product master data within our business systems (SAP, Salesforce). This individual is responsible for executing processes and stage-gates that allow or disallow creation and maintenance of data models, product master data within the HMH business systems (Salesforce, SAP), and analytical tools (SQL). The data analyst provides support in maintaining and supporting databases, including inputting and cleaning data, developing or retiring data quality guardrails, policies that govern our product master data, establishing data specifications, configuration/integration, updating sources, and ensuring data integrity. The data supports development of new business requirements, assists in the development of new master data fields in SAP, influencing and guiding the development of business processes, and is a steward of the work governed in SAP, Salesforce and analytical tools.
Roles and Responsibilities
Analyze, define, and document business data models
Assist in eliciting business requirements to drive transformation or process improvements to our business systems
Assist in developing and implementing systems (SAP, SQL, Access, Salesforce)
Acquire data from primary and secondary sources and maintain data systems
Identify, analyze, and interpret trends or patterns in complex data sets
Drive proactive solutions and reduce reactionary data quality fixes
Improve data quality for Salesforce and related business systems
Analyze data using statistical techniques and provide reports
Provide support for cutover, migration and deployment activities
Conduct clear communication on project status with US-Based team and reporting structure
Ability to navigate against time zone requirements and limitations, transparent time management and prioritization on daily, weekly basis
Technical Skills
Data Analysis and Modeling
Define conceptual, logical, and physical data models
Develop data dictionaries and document associated business rules
Develop data flow diagrams
Derive data requirements from business processes
Develop report requirements based on an understanding of business needs and data structures
Work closely with the Data Governance team to implement standards and data quality practices across the organization
Data Integration
Coordinate with the SAP and Salesforce integration team to deliver efficient data interfaces, data sync, testing, validation




Support integration activities including plans, requirements, and interface specifications (middleware, snowflake)
Help implement, support, and troubleshoot integrations, monitoring, and error remediation
Provide support to all necessary applications, troubleshoot issues, and recommend appropriate solutions
Business Analysis Planning and Monitoring
Plan business analysis approach
Plan stakeholder engagement
Plan decision-making and approval processes
Plan requirements management
Elicitation and Collaboration
Elicit requirements
Validate requirements
Communicate requirements
Manage stakeholder collaboration
Requirements Lifecycle Management
Trace requirements
Maintain requirements
Prioritize requirements
Assess requirements changes
Approve requirements
Skills and Abilities
Business Analysis Competencies
Analytical Thinking and Problem Solving
Demonstrates strong problem-solving and analytical skills
Demonstrates strong critical thinking skills
Applies a variety of creative interviewing techniques to identify needs, issues, and solutions, while working with a diverse audience (business, management, technical)
Facilitates and maintains stakeholder confidence in the decision-making process
Is results-oriented
Behavioral Characteristics
Exhibits strong self-starter attributes
Demonstrates a high level of personal organization and time management
Builds trust with stakeholders by applying honest and ethical standards in all interactions
Adapts to rapidly changing environments and varieties of stakeholders
Accepts responsibility for, and ownership of, personal errors
Remains confident and 'cool under pressure' to perform in situations that are filled with more ambiguity than clarity
Business Knowledge
Understands both organizational and technology goals
Demonstrates business acumen in understanding business needs
Understands the organizational structure and enterprise architecture
Ability to connect commercial operations to business operations activities
Communication & Interaction Skills
Demonstrates strong oral and written communications
Effectively facilitates stakeholder sessions, ensuring success through preparedness and co-ordination
Applies facilitation techniques to keep discussions focused and organized
Adjusts style of written communications to meet the needs of the audience
Relates, cooperates, and communicates with different kinds of people, including executives, sponsors, colleagues, team members, developers, vendors, learning and development professionals, end users, customers, and subject matter experts (SMEs)




Strong communication skills to provide bi-directional communication up to SLT Leadership, Executive Summaries and within the department
Tools and Technology
Uses a variety of software applications to support communication and collaboration, create and maintain requirements artifacts, model concepts, track issues, and increase overall productivity
Use a variety of tools and technology to model, document, and manage outputs of business analysis activities and deliverables to stakeholders
Demonstrates proficiency working within a Microsoft-based environment (Word, Excel, PowerPoint, Visio, Outlook, SharePoint).
Proficient with Business Intelligence tools like Power BI
Organizational Competencies
Instill trust: Gain the confidence and trust of others through honesty, integrity, and authenticity
Communicate effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer focus: Build strong customer relationships and deliver customer-centric solutions
Drive results: Consistently achieve results, even under tough circumstances
Education and Experience
Individuals must have a minimum of bachelor's degree in Computer Science, Information Technology/Systems, or Business, or in a related field
Minimum of five years' experience in a data analyst role
Must have proven ability to quickly grasp HMH processes and apply business analyst skills and knowledge in a fast-paced environment, with minimal supervision
Understanding of the practice of business analysis and industry standards
Must have proven record in system implementation and undergoing CRM or ERP installations
The Information Technology organization is transforming to realize our mission: Become a leader in HMH's digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH's greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.
We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it's safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH's digital transformation.

📌 Data Analyst (India)
🏢 Hmh
📍 India