Skill Set-Customer Experience | D2C / E-commerce Location: Saki Naka, Andheri, Mumbai Experience: 2–5 Years Work Mode: Hybrid ⏳ Notice Period: Immediate Joiners preferred / Maximum 15 Days Working Days: 6 Days/Week Shift: Rotational Shifts, including Night Shifts Week Off: Rotational Job Description We are looking for an experienced Executive – Customer Love with a robust background in Customer Experience / Customer Support , preferably from D2C, FMCG, E-commerce, Food & Beverages, Nutrition/Wellness, Personal Care, or Consumer Products . The ideal candidate should have hands-on experience managing customer interactions across multiple channels and providing timely, end-to-end resolutions. Roles & Responsibilities Handle customer queries through WhatsApp, Email, Social Media,



Inbound & Outbound Calls Manage customer complaints and ensure end-to-end resolution Work with customer service metrics such as SLA, First Response Time (FRT), Resolution TAT & CSAT Handle NDR, RTO, lost/damaged shipments and delivery-related issues Coordinate with courier/logistics partners for shipment and customer resolutions Respond to customer comments and DMs on social media Maintain query logs, escalation trackers and refund/replacement trackers Work on Helpdesk/Ticketing platforms such as Freshdesk, Kapture, LimeChat or similar tools Work with e-commerce/OMS/WMS platforms such as Shopify, ClickPost, Unicommerce, EasyEcom or similar systems

📌 Customer Experience Executive –C / E-commerce (Maharashtra)
🏢 BRIX CONSULTANTS
📍 Maharashtra