Job Summary We are seeking a customer-focused Customer Service Representative to assist customers, resolve inquiries and complaints, and provide a positive customer experience. Key Responsibilities • Respond to customer inquiries through phone, email, and chat. • Resolve customer complaints and concerns professionally. • Provide accurate information about products, services, and company policies. • Process customer requests, orders, returns, and refunds when required. • Maintain accurate records of customer interactions. • Follow up with customers and escalate complex issues when necessary. • Work with other departments to resolve customer needs. Qualifications • High school diploma or equivalent. • Previous customer service experience is preferred but not required.



• Strong verbal and written communication skills. • Good problem-solving and organizational abilities. • Basic computer skills and ability to learn recent systems. • Ability to work independently and as part of a team. Preferred Skills • Excellent communication and active-listening skills. • Patience, empathy, and professionalism. • Strong attention to detail. • Ability to multitask in a fast-paced environment. • Familiarity with CRM or customer support systems. • Strong conflict-resolution skills.

📌 Customer Service (India)
🏢 Helic
📍 India