Job Description – Customer Service | Insurance Process (Voice process)

Company: WNS, Part of Capgemini

About WNS

WNS is a global business transformation and intelligent operations company that combines domain expertise, technology, analytics and AI to deliver solutions for clients across multiple industries. WNS has strong capabilities in the insurance sector and operates delivery centers across India, including Pune.

Position Details

Role: Customer Service Executive

Process: Insurance Customer Service

Location: Pune

Shift: Australian Shifts

Working Days: 5 Days Working | 2 Days Off

Experience: Minimum 1 Year

Qualification: Graduation Mandatory

Job Summary

We are looking for customer-focused professionals to join the Insurance Customer Service Process at WNS. The candidate will be responsible for handling customer queries, providing accurate information and delivering quality customer service while adhering to process guidelines and service standards.

Key Responsibilities

- Handle customer queries related to insurance policies and services.
- Provide accurate information and appropriate solutions to customers.
- Resolve customer concerns in a skilled and timely manner.
- Maintain accurate records of customer interactions.
- Follow process guidelines, company policies and compliance requirements.




- Meet defined quality, productivity and customer-service targets.
- Coordinate with internal teams when required to resolve customer issues.
- Ensure a positive customer experience during every interaction.

Skills Required

- Excellent verbal and written English communication skills.
- Strong customer-service and interpersonal skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge.
- Ability to work in Australian shifts.
- Ability to work effectively in a team environment.
- Good attention to detail and willingness to learn.
- Ability to work in a target- and process-driven environment.

Qualification & Experience

- Graduation is mandatory.
- Minimum 1 year of relevant experience in Customer Service/BPO/Insurance Process.
- Candidates should have excellent English communication skills.
- Candidates must be comfortable working in Australian shifts.

Why Join WNS?

- Be part of a global organization backed by Capgemini.
- Work in a collaborative and inclusive environment.
- Opportunities for learning, career growth, and internal mobility.
- Gain exposure to global clients and international customer support operations.

How to Apply

Click on the link below to Register and Apply for the Job.

📌 Customer Service Representative (Pune)
🏢 WNS
📍 Pune