IMMEDIATE JOINERS Job location – Bangalore / Pune Candidates should be flexible for 24/7 rotation shifts – this is mandatory. 4 days work from Office - – this is day WFH 9 hour shiftSupport Project - – this is mandatory.1-SAP Basis - Service RequestStrong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applicationsExpertise in supporting S/4 applications and resolving critical issues related to memory management, performance, etcWilling to work in SAP Basis support and projects.Able to handle P1 and P2s on BASIS endShould experience in Database Administration - Hana and sybaseExperience in System Upgrade, Add-On Installation and handling the SSL certificatesExperience in analyzing and performing technical activities like System Refresh, client copies, parameter changes, Job management, RFCs, SICF, etcExperience in handling the Managed Service Delivery modelManaging the operations and 24/7 delivery unitUnderstanding and working experience in SLA/KPI trackingWorking experience in a global team with 24/7 supportDe-escalation experience on IT incidents and requestsManagement of multiple activities requiring cross team coordinationPrior working experience in ECS will be added advantage2-SAP Basis - Zero Outage RoomStrong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications.Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance tunning,



etcWilling to work in SAP Basis support and projectsAble to handle P1 and P2s on BASIS endRoot Cause Analysis & Incident ResolutionBeyond RCAs, you will ensure agreed deliverables e.G. improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projectsIdentify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaborationWorking experience in a global team with 24/7 supportDe-escalation experience on IT incidents and requestsManagement of multiple activities requiring cross team coordinationPrior working experience in ECS will be added advantage3-SAP Basis - Shift Lead Good written and verbal communication Management of multiple activities requiring cross team coordination Understanding and working experience in SLA/KPI tracking Prior working experience in ECS will be added advantage Monitor Queue Assign recent tickets Reassign ticket that are coming back Getting updates on tickets that have no updates for long time Check on tickets that are long in customer actionMonitor Service Execution Check if tickets gets processed in time according start date / scheduled date Handover to other shiftsEIS reaction Check on escalated tickets (Escalation Intake Team) -> look for right resource Solve escalationMIM reaction Join Bridgecall and/ or identify technical experts Check Dashboard Assure quality in ticket processing (time recording, communication, preparation, …)

📌 Sap Basis With In Or Sr (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru