JDPosition Title: Application Runbook Administrator (Cutover SaaS)Requires skill : IT Disaster Recovery (ITDR) Automation Software | CutoverAutomated Runbook Technology for Enterprise Applications | CutoverRole Summary:The Application Runbook Administrator is responsible for administering andoperationalizing client's Cutover SaaS platform to plan, build, govern, and execute runbooks forapplication recovery, environment changes, and key operational events. This role ensures runbooksare accurate, standardized, auditable, and aligned to change management and IT resiliencepractices, enabling predictable cutovers and reduced operational risk.Reporting/Alignment: Aligned to the IT Resilience Team (Disaster Recovery Team), partnering closelywith application owners, infrastructure/Cloud teams, QA, InfoSec, and Service Management.● Primary Focus: Cutover runbook lifecycle management (build, maintain, execute, improve).● Core Value: Improve execution consistency, visibility, and auditability for resiliencevalidation and critical events.● Scope: Enterprise applications, shared services, and cross-team dependencies wherecoordinated task execution is required.Key ResponsibilitiesThe Application Runbook Administrator owns day-to-day Cutover administration and enablesdelivery teams to produce high-quality runbooks that are ready for controlled execution.● Administer Cutover workspaces, runbook templates, user access/roles, and configuration inalignment with Synchrony policies.● Build and maintain standardized runbook templates (e.G., DR test, migration events)including phase structure, task types, and required metadata.● Partner with application and platform teams to capture end-to-end cutover steps,dependencies, owners, prerequisites, validation checks, and rollback procedures.● Ensure runbooks meet governance standards: completeness, naming conventions, taskclarity, time estimates, sequencing, and required approvals.● Coordinate cutover readiness reviews and dry runs; confirm execution owners,communications plan, and validation criteria are in place.● Lead or facilitate runbook execution in Cutover: launch events, manage task progression,monitor blockers, maintain real-time status, and ensure timely escalations.● Integrate Cutover usage with broader release/change processes (e.G., change records,release calendars, maintenance windows) and maintain traceability for audits.● Manage Cutover reporting and dashboards: runbook status, completion metrics, cycle time,missed steps,



and post-event outcomes.● Maintain runbook documentation and knowledge articles; provide training and coaching fornew teams adopting Cutover.● Drive continuous improvement via post-implementation reviews (PIRs), lessons learned, andtemplate/process enhancements.1) Intake: Receive request for a new/updated runbook and confirm scope, timeline, andstakeholders.2) Build: Draft or update runbook in Cutover using approved templates and required controls.3) Review: Conduct readiness review with owners; ensure validations, communications, androllback are defined.4) Execute: Facilitate the event; track progress, handle escalations, and provide leadershipupdates.5) Close: Capture results, evidence, and lessons learned; update templates and artifacts.Required Qualifications and SkillsThis role requires strong operational discipline, cross-functional coordination, and proficiency withrunbook-driven execution in regulated environments.● Experience administering or power-using Cutover.● Hands-on experience with IT Resilience, Incident Management (ITIL), and production supportpractices.● Ability to translate technical procedures into clear, executable, step-by-step tasks with well[1]defined ownership and acceptance criteria.● Solid stakeholder management and facilitation skills (coordinating cross-team tasks).● Knowledge of SDLC concepts, environment management, and deployment patterns (e.G.,blue/green, rolling, canary) at a conceptual level.● Familiarity with incident/problem management and post-event review practices.● Strong attention to detail, documentation rigor, and an audit-ready mindset.● Comfort working in fast-paced schedules, including after-hours maintenance windows whenneeded.Skill Area What Good Looks Like ExamplesRunbook Quality Tasks are unambiguous, sequenced,owned, and validatedPre-checks, execution steps,



validation,and rollback are all includedExecutionLeadershipKeeps teams aligned and unblocksquicklyReal-time status updates; escalatesrisks early; manages dependenciesGovernance Traceability and evidence arecaptured consistentlyApprovals recorded; artifacts linked;completion evidence retainedCommunication Clear and concise updates totechnical and non-technicalaudiencesLeadership summaries; cutover bridgeupdates; stakeholder notificationsPreferred QualificationsPreferred qualifications enhance effectiveness in complex enterprise environments and supportbroader automation and reporting needs.● Experience operating in financial services and/or other highly regulated environments.● Familiarity with ServiceNow or comparable ITSM platforms (change, incident, CMDB) andintegrating runbooks with change records.● Basic data/reporting skills (e.G., exporting runbook data, trend analysis, KPI creation).● Understanding of access management concepts (role-based access control, least privilege).● Experience supporting DR exercises, major releases, or enterprise cutover events involvingmultiple systems and teams.● Exposure to Agile/DevOps delivery models and release trains; ability to adapt runbookgovernance to iterative delivery.Success Measures and Working RelationshipsSuccess in this role is measured by predictable execution outcomes, improved visibility, and reducedrisk during IT Resilience validation and operational events.● Runbook adoption: Increased percentage of qualifying events executed via Cutover.● Quality and readiness: Reduced last-minute runbook changes; improved readiness reviewpass rates.● Execution outcomes: High on-time task completion; fewer missed/failed steps and fewerrollbacks due to process gaps.● Risk management: Risks and dependencies identified earlier; escalations handled withindefined SLAs.● Auditability: Consistent evidence capture and traceability to resilience validation events.● Continuous improvement: Documented lessons learned and measurable improvements totemplates and standards over time.Primary Stakeholders Engagement Model Typical DeliverablesIT Resilience / ChangeManagementAlign runbooks to resiliencetesting/validation calendar andchange controlsStandard templates, readinesschecklist, execution summariesApplication Owners /EngineeringCapture and validate technical stepsand ownershipApplication runbooks,validation/rollback steps, taskassignmentsInfrastructure / Cloud/ DBA / NetworkCoordinate dependencies andsequencing across platformsIntegrated cutover plans,dependency mapping, executioncheckpointsInfoSec / Risk / Audit(as applicable)Ensure controls and evidence meetpolicy requirementsApproval traceability, audit-readyartifacts, control mapping

📌 Remote Runbook Administrator-Cutover Saas (India)
🏢 h3 Technologies
📍 India