Job Title: CSD Analyst – Order-to-Cash / Customer ServiceExperience: 1–3 yearsLocation: HyderabadEmployment Type: Permanent RoleAbout the RoleWe are looking for a CSD Analyst to support transactional Order-to-Cash (OTC) and Customer Service Desk activities. The role involves managing customer inquiries, processing sales orders in SAP, coordinating with internal stakeholders, and ensuring accuracy, SLA adherence, and compliance with business processes.Key ResponsibilitiesReceive, acknowledge, document, and respond to customer inquiries.Coordinate with Sales, Planning, Logistics, Finance, Quality, and other internal teams.Create and process customer sales orders in SAP SD.Validate customer master data, pricing, material availability, and order completeness.Release orders according to defined guidelines and issue order confirmations.Process sample orders and coordinate required approvals.Process manual and automated third-party purchase orders.Monitor order blocks, exceptions, vendor confirmations, and order progress.Create Purchase Requisitions (PRs)



where required.Process advance-payment orders and pre-payment invoices.Support Letter of Credit (LoC) and Documentary Collection transactions.Support customer invoicing activities.Log and manage customer complaints in SAP.Process order modifications, cancellations, and credit/debit memo requests.Follow up on backorders and delivery exceptions.Maintain accurate documentation and ensure timely closure of customer requests.Required SkillsSAP SDOrder ManagementCustomer ServiceOTC Process KnowledgeMS ExcelWritten and verbal communicationProblem-solving skillsAbility to coordinate with multiple stakeholdersKey Performance IndicatorsOrder AccuracyFirst Pass YieldInquiry Response TimeOrder Processing TATInvoice AccuracyCustomer SatisfactionSLA AdherenceExperience1–3 years of experience in Customer Service, OTC, Order Management, Supply Chain Operations, or a related field.

📌 Order Management Analyst (Hyderabad)
🏢 Brillio
📍 Hyderabad