Job description:TelecallerCalida RehabPosition Title:Telecaller / Admission Coordinator Department:Admissions & Business DevelopmentReporting To:Administrator / Admissions ManagerJob Location:Calida Rehab-PunePay - Pay: ₹15,000.00 - ₹22,000.00 per monthJob SummaryThe Telecaller is responsible for handling incoming inquiries,, providing information about Calida Rehab's services, conducting follow-ups, coordinating admissions, and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.Key Responsibilities1. Inquiry Handling & Lead GenerationAttend all incoming calls, WhatsApp messages, emails, and website inquiries promptly.Provide accurate information regarding rehabilitation services, facilities, treatment programs, and admission procedures.Understand patient requirements and collect necessary details.Generate and maintain inquiry records in the Lead Management System/CRM.2. Lead Management & Follow-UpClassify leads as Hot, Warm, or Cold.Conduct regular follow-ups with prospective patients and families.Schedule assessment calls, center visits, and admission discussions.Maintain daily follow-up records and update lead status.Coordinate with management regarding high-priority leads.3. Admission CoordinationGuide families through the admission process.Explain admission requirements and documentation.Coordinate with the clinical team for assessments.Assist in admission planning and scheduling.Ensure smooth communication between families and the admissions team.4. Customer Relationship ManagementBuild rapport and trust with patients and families.Handle inquiries professionally and empathetically.Address concerns and provide appropriate guidance.Maintain confidentiality of patient information.5.



Marketing SupportFollow up on digital marketing leads.Maintain referral source records.Coordinate with hospitals, psychiatrists, psychologists, and referral partners when required.Assist in promotional and awareness activities.6. Reporting & DocumentationMaintain daily call logs.Update CRM/Lead Management Software regularly.Prepare daily, weekly, and monthly reports.Track lead conversions and admission statistics.Maintain records of all communications.Daily ResponsibilitiesAttend incoming calls and inquiries.Make follow-up calls to existing leads.Update CRM/Lead Management Software.Coordinate admissions and center visits.Submit daily activity reports.Share lead status updates with management.Required SkillsCommunication SkillsExcellent verbal communication in English, Hindi, and Marathi.Professional telephone etiquette.Active listening skills.Ability to handle emotionally distressed callers with empathy.Technical SkillsMS ExcelMS WordEmail CommunicationGoogle SheetsPersonal SkillsPositive attitudePersuasive communicationPatience and empathyTime managementTeamworkProblem-solving abilityEducational QualificationGraduate in any discipline (preferred).ExperiencePreferred1–3 years of experience in:TelecallingCustomer ServiceHealthcare AdmissionsHospital/Rehabilitation Center CoordinationSales or Lead ManagementFreshersFreshers with excellent communication skills may also apply.Working Conditionswork from Office .May require occasional weekend duty as per admission requirements.Frequent interaction with patients, families, hospitals, and referral sources.Code of ConductThe Telecaller shall:Maintain confidentiality of patient information.Follow organizational policies and procedures.Communicate professionally at all times.Represent Calida Rehab positively and ethically.Avoid providing false commitments or misleading information.Perks:Flexible scheduleFood providedPaid sick timePaid time offProvident FundWork Location: In person

📌 Tele Caller Executive (Maharashtra)
🏢 Calida Rehab
📍 Maharashtra