Skill Set-Customer Experience | D2C / E-commerce? Location: Saki Naka, Andheri, Mumbai ? Experience: 2–5 Years ? Work Mode: Hybrid ⏳ Notice Period: Immediate Joiners preferred / Maximum 15 Days ? Working Days: 6 Days/Week ? Shift: Rotational Shifts, including Night Shifts ? Week Off: RotationalJob DescriptionWe are looking for an experienced Executive – Customer Love with a solid background in Customer Experience / Customer Support, preferably from D2C, FMCG, E-commerce, Food & Beverages, Nutrition/Wellness, Personal Care, or Consumer Products.The ideal candidate should have hands-on experience managing customer interactions across multiple channels and providing timely, end-to-end resolutions.Roles & ResponsibilitiesHandle customer queries through WhatsApp, Email, Social Media,



Inbound & Outbound CallsManage customer complaints and ensure end-to-end resolutionWork with customer service metrics such as SLA, First Response Time (FRT), Resolution TAT & CSATHandle NDR, RTO, lost/damaged shipments and delivery-related issuesCoordinate with courier/logistics partners for shipment and customer resolutionsRespond to customer comments and DMs on social mediaMaintain query logs, escalation trackers and refund/replacement trackersWork on Helpdesk/Ticketing platforms such as Freshdesk, Kapture, LimeChat or similar toolsWork with e-commerce/OMS/WMS platforms such as Shopify, ClickPost, Unicommerce, EasyEcom or similar systems

📌 Customer Experience Executive –c / E-Commerce (Maharashtra)
🏢 BRIX CONSULTANTS
📍 Maharashtra