1. Role MandateSenior leader to head and strengthen Company’s Chennai operations as part of the broader transformation journey. Primary orientation should be Business Operations / Service Delivery, with strong technology understanding. The individual is expected to gradually take over responsibilities from the existing senior operations leader, who is expected to transition towards a Board-level role. This is intended to be a growth/succession role, with the potential to move towards broader C-Suite responsibilities over time. 2. Scope of ResponsibilityLead the Chennai-based customer service/support, business analyst and project/program management functions. Engineering/technology will have its own leadership and will not be the primary reporting organization for this role. Manage overall service delivery, operational processes, customer escalations and cross-functional execution. Work closely with the U.S.-based CEO, product, sales, business and customer-facing team.Ideal candidate :Target approximately 12–18 years of experience, with flexibility for an exceptional candidate. Someone ready for a larger leadership opportunity, rather than an already established C-Suite executive.



Experience in enterprise SaaS / B2B technology / product-led or technology-enabled businesses. Should have witnessed and preferably participated in a high-growth/scale-up environment. Exposure to high-availability, high-transaction enterprise platforms is important. 4. Technology RequirementCandidate should be technologically fluent and comfortable discussing enterprise software, cloud/AWS, .NET/Ruby, APIs, AI/GenAI and modern product environments. Product management, project/program management or technology-enabled service-delivery experience can be relevant. MUST HAVES:Proven scale-up experience — preferably someone who has personally taken a technology/delivery organization through roughly 3x–5x growth. Delivery + Technology combination — not a pure technologist and not a pure operations/PMO person. Robust people leadership/change management — capable of taking an existing team along rather than simply replacing people. Chennai commitment + Tamil-speaking ability. Strong U.S. exposure with executive/customer-facing maturity.

📌 Service Delivery/Technology Head For One Of The Growing Saas Technology Mnc (Tamil Nadu)
🏢 QuestW
📍 Tamil Nadu