Description
Black Box Network Services India Pvt Ltd. is looking for a talented and experienced ServiceNow Developer to join our dynamic IT team. The successful candidate will play a crucial role in driving the implementation and configuration of ServiceNow modules across our enterprise. With a focus on ITSM/CSM/FSM/ITBM/Source to Pay modules you will be responsible for integrating ServiceNow with other applications and ensuring a seamless user experience. Your expertise in ServiceNow APIs JavaScript and relational databases will be key to your success in this role.

Responsibilities

- Implement and configure ServiceNow modules including ITSM CSM FSM ITBM and Source to Pay to meet business requirements.
- Integrate ServiceNow with other applications and systems using APIs JavaScript and web services.
- Develop and maintain business rules script includes UI actions and flow designer components.
- Write and debug client-side and server-side JavaScript for ServiceNow applications.
- Customize ServiceNow using UI Pages UI Macros CSS HTML and Jelly to enhance the user experience.
- Support and troubleshoot ServiceNow instances providing timely resolutions to user issues.
- Drive continuous improvement initiatives for our ServiceNow implementation methodology.




- Collaborate with cross-functional teams to understand business needs and translate them into ServiceNow configurations.
- Stay updated with the latest ServiceNow features and best practices and suggest enhancements to our processes.
- Document and maintain knowledge base articles for ServiceNow configurations and best practices.

Qualifications

- Bachelors degree in Computer Science Information Technology or a related field.
- 3-8 years of relevant experience in ServiceNow development configuration and integration.
- Strong knowledge of ServiceNow modules APIs and JavaScript.
- Experience with relational databases (MySQL Oracle) and web services (SOAP REST).
- Excellent verbal and written communication skills with the ability to communicate complex technical concepts to non-technical stakeholders.
- Familiarity with ITIL and ITSM principles and best practices.
- Ability to work independently and manage multiple projects simultaneously.
- Analytical mindset with problem-solving and troubleshooting skills.
- Willingness to learn and adapt to recent technologies and industry trends.
- Experience with Agile/Scrum methodologies is preferred.

Required Experience:

IC

📌 ServiceNow Developer (Bengaluru)
🏢 Black Box
📍 Bengaluru