Job Type: Full-time

About RAHOFounded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is committed to bridging the gap in quality accommodation options in non-urban destinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-quality vacation experiences through thoughtful hospitality and exceptional guest service. Title: Guest Service Representative (Full Time)Location: Bangalore, India Experience: 1+ year experience in the hospitality industrySalary: 3.6L - 4.2L CTC PARole Overview The Guest Service Representative plays a critical role as the first point of contact for our guests. This role is responsible for building solid, long-lasting relationships with guests by providing timely, empathetic, and effective support across multiple communication channels. At RAHO, guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay experience. Key Responsibilities Communicate with guests via phone, email, chat,



and OTA’s​Respond to all guest inquiries within 15 minutes (TAT)​Provide accurate and knowledgeable information on rooms, pricing, availability, food, and services​Ensure guest satisfaction ratings of 9 and above​Proactively upsell food and service bundles to meet acceptable sales benchmarks​Be virtually available to guests throughout their stay for support and assistance​Actively listen to guest concerns and resolve issues promptly and professionally​Handle guest complaints with empathy, ownership, and solution-oriented thinking​Coordinate closely with on-ground operations, housekeeping, and kitchen teams to meet guest needs​Maintain detailed records of guest interactions, feedback, and complaints​Extract insights from guest feedback and share them with internal teams​​​

📌 Guest Service Representative (Gulbarga)
🏢 Raho Hospitalities
📍 Gulbarga