Job Title: CSD Analyst – Order-to-Cash / Customer Service
Experience: 1–3 years
Location: Hyderabad
Employment Type: Permanent Role
About the Role
We are looking for a CSD Analyst to support transactional Order-to-Cash (OTC) and Customer Service Desk activities. The role involves managing customer inquiries, processing sales orders in SAP, coordinating with internal stakeholders, and ensuring accuracy, SLA adherence, and compliance with business processes.
Key Responsibilities
Receive, acknowledge, document, and respond to customer inquiries.
Coordinate with Sales, Planning, Logistics, Finance, Quality, and other internal teams.
Create and process customer sales orders in SAP SD .
Validate customer master data, pricing, material availability, and order completeness.
Release orders according to defined guidelines and issue order confirmations.
Process sample orders and coordinate required approvals.
Process manual and automated third-party purchase orders.
Monitor order blocks, exceptions, vendor confirmations, and order progress.
Create Purchase Requisitions (PRs) where required.




Process advance-payment orders and pre-payment invoices.
Support Letter of Credit (LoC) and Documentary Collection transactions.
Support customer invoicing activities.
Log and manage customer complaints in SAP.
Process order modifications, cancellations, and credit/debit memo requests.
Follow up on backorders and delivery exceptions.
Maintain accurate documentation and ensure timely closure of customer requests.
Required Skills
SAP SD
Order Management
Customer Service
OTC Process Knowledge
MS Excel
Written and verbal communication
Problem-solving skills
Ability to coordinate with multiple stakeholders
Key Performance Indicators
Order Accuracy
First Pass Yield
Inquiry Response Time
Order Processing TAT
Invoice Accuracy
Customer Satisfaction
SLA Adherence
Experience
1–3 years of experience in Customer Service, OTC, Order Management, Supply Chain Operations, or a related field.

📌 Order Management Analyst (Hyderabad)
🏢 Brillio
📍 Hyderabad