Manager – Commercial Insurance Underwriting Operations
Location: Bangalore, India
Employment Type: Full-time
Experience: 10+ years
Education: Bachelor’s Degree / Graduate
Industry: Insurance | Insurance Operations | Commercial Underwriting

About WNS
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.
WNS combines deep domain expertise with AI-powered platforms, analytics, and intelligent operations to help businesses innovate, scale, adapt, and build resilience.
Job Title

Group Manager / Assistant Manager / – Commercial Insurance Underwriting Operations
Role Overview
We are looking for an experienced Insurance Operations Manager / Commercial Underwriting SME with 10+ years of relevant experience in Commercial Insurance Underwriting .
The role requires strong expertise in the insurance lifecycle, commercial underwriting, insurance operations, process governance, quality management, stakeholder management, and people leadership .
The successful candidate will act as a Subject Matter Expert (SME) and business/domain expert, managing complex operational activities, driving process excellence, developing teams, and partnering with UK and local stakeholders to deliver high-quality outcomes within agreed SLA, TAT, quality, and productivity standards .
Key Responsibilities
Manage and oversee Commercial Insurance Underwriting Operations and end-to-end insurance processes.
Demonstrate strong understanding of the Insurance Lifecycle , including underwriting, policy administration, endorsements, renewals, claims interface, billing, and related operational processes.
Provide subject matter expertise (SME) in Commercial Insurance Underwriting and Insurance Operations.
Develop and implement departmental plans, operational strategies, and resource plans.
Manage team capacity, productivity, performance, and resource utilization.
Drive process improvement, operational excellence, standardization, and continuous improvement initiatives.
Contribute to policy formulation, process governance, controls, and risk management .




Handle complex and high-value operational transactions, exceptions, and process variations.
Analyse complex insurance accounting and operational scenarios , identify root causes, and drive appropriate resolution.
Ensure adherence to quality, SLA, TAT, productivity, compliance, and governance requirements.
Identify operational risks, escalate critical issues, and implement corrective and preventive actions.
Lead quality assurance, process controls, audit readiness, and governance activities.
Mentor, coach, and develop team members and junior professionals.
Build domain capability through training, knowledge management, best-practice sharing, and SME support .
Manage team deliverables and ensure consistent operational performance.
Partner with UK-based clients, local management, business stakeholders, and cross-functional teams .
Participate in client discussions, operational reviews, governance meetings, and performance management forums.
Communicate complex operational, accounting, and process-related issues effectively to senior management and stakeholders.
Identify opportunities for automation, digital transformation, process simplification, and operational efficiency .
Establish and promote best practices across Commercial Insurance Underwriting Operations.
Required Skills & Competencies
Commercial Insurance Underwriting
Insurance Operations
Insurance Lifecycle Management
Commercial Insurance
Underwriting Operations
Policy Administration
Insurance Accounting
Process Management
Operations Management
People Management
Team Leadership
Stakeholder Management
Client Management
Process Governance
Quality Management
Risk Management
SLA & TAT Management
Process Improvement
Continuous Improvement
Operational Excellence
Root Cause Analysis
Problem Solving
Business Process Management
Change Management
Knowledge Management




Performance Management
Key Competencies
Strong commercial insurance domain expertise
Excellent analytical and problem-solving skills
Strong decision-making and judgment
Ability to manage complex process variations and operational exceptions
Robust people leadership and team management capabilities
Excellent verbal and written communication skills
Strong client and stakeholder management skills
Ability to work with UK and global stakeholders
Strong focus on quality, controls, governance, compliance, and process excellence
Ability to translate complex business and operational issues into explicit solutions
Demonstrated ability to drive transformation and continuous improvement
Qualifications & Experience
Bachelor’s Degree / Graduate from a recognized institution.
Minimum 10 years of relevant experience in Insurance Operations and Commercial Insurance Underwriting .
Proven experience in team management, people leadership, process governance, and stakeholder management .
Experience working with international/UK insurance operations or global insurance clients is preferred.
Team Handling Exp Mandatory !
Preferred Profile
Candidates with experience in the following areas will be preferred:
Commercial Underwriting | General Insurance | P&C; Insurance | Insurance Operations | Underwriting Support | Policy Administration | Insurance Accounting | London Market Insurance | UK Insurance | Insurance Shared Services | Process Excellence | Operations Management | Quality & Governance | Client Management | People Management | Transformation
Keywords
Commercial Insurance, Commercial Underwriting, Insurance Underwriting, Underwriting Operations, Insurance Operations, P&C; Insurance, General Insurance, Insurance Lifecycle, Policy Administration, Insurance Accounting, UK Insurance, London Market, Insurance SME, Subject Matter Expert, Operations Manager, Group Manager, Process Management, Process Excellence, Operational Excellence, Quality Management, Risk Management, Governance, SLA, TAT, Client Management, Stakeholder Management, People Management, Team Leadership, Continuous Improvement, Process Improvement, Automation, Transformation, Business Operations.

📌 Assistant Manager (Bengaluru)
🏢 WNS
📍 Bengaluru