Job Description

Director – Operations | Big Vehicle Location: Gurgaon | Work from Office About the Role We are looking for an experienced Director – Operations to lead and scale the Big Vehicle Business at Pidge.This role will own the end-to-end operational performance of the Big Vehicle segment, driving network expansion, fleet productivity, customer fulfillment, revenue growth, cost optimization, and service excellence . The ideal candidate should have strong experience in commercial vehicle / transportation / fleet / logistics operations , with a proven ability to build scalable processes, manage large operational teams, and deliver measurable business outcomes. Key Responsibilities Own the end-to-end operations of the Big Vehicle business, including fleet, fulfillment, and service delivery. Drive capacity planning, vehicle utilization, fleet productivity, and turnaround time across the network. Build and scale a strong fleet partner / transporter ecosystem to ensure reliable vehicle availability.



Lead operational performance across customer fulfillment, allocation, dispatch, trip execution, and delivery . Develop strategies to improve revenue, contribution margins, utilization, and operational efficiency . Establish and monitor key operational metrics such as vehicle utilization, fulfillment rate, TAT, cancellations, turnaround time, cost per trip, and customer SLA adherence . Partner closely with Sales, Revenue, Product, Technology, Finance, and Customer Success teams to align operations with business objectives. What We’re Looking For 12+ years of experience in transportation, logistics, fleet management, commercial vehicles, mobility, or related businesses. Strong experience managing large-scale vehicle/fleet operations , preferably in the Big Vehicle / B2B transportation segment. Robust understanding of fleet economics, vehicle utilization, pricing, capacity planning, and network operations .

📌 Director - Operations Big Vehicle (Gurugram)
🏢 Pidge
📍 Gurugram