1. Role Mandate
Senior leader to head and strengthen Company’s Chennai operations as part of the broader transformation journey.
Primary orientation should be Business Operations / Service Delivery , with strong technology understanding.
The individual is expected to gradually take over responsibilities from the existing senior operations leader, who is expected to transition towards a Board-level role.
This is intended to be a growth/succession role , with the potential to move towards broader C-Suite responsibilities over time.
2. Scope of Responsibility
Lead the Chennai-based customer service/support, business analyst and project/program management functions .
Engineering/technology will have its own leadership and will not be the primary reporting organization for this role.
Manage overall service delivery, operational processes, customer escalations and cross-functional execution.
Work closely with the U.S.-based CEO, product, sales, business and customer-facing team.

Ideal candidate :
Target approximately 12–18 years of experience , with flexibility for an exceptional candidate.
Someone ready for a larger leadership opportunity , rather than an already established C-Suite executive.




Experience in enterprise SaaS / B2B technology / product-led or technology-enabled businesses .
Should have witnessed and preferably participated in a high-growth/scale-up environment .
Exposure to high-availability, high-transaction enterprise platforms is significant.
4. Technology Requirement
Candidate should be technologically fluent and comfortable discussing enterprise software, cloud/AWS, .NET/Ruby, APIs, AI/GenAI and modern product environments.
Product management, project/program management or technology-enabled service-delivery experience can be relevant.
MUST HAVES:
Proven scale-up experience — preferably someone who has personally taken a technology/delivery organization through roughly 3x–5x growth .
Delivery + Technology combination — not a pure technologist and not a pure operations/PMO person.
Strong people leadership/change management — capable of taking an existing team along rather than simply replacing people.
Chennai commitment + Tamil-speaking ability.
Strong U.S. exposure with executive/customer-facing maturity.

📌 Service Delivery/Technology Head for one of the growing SaaS technology MNC (Chennai)
🏢 QuestW
📍 Chennai