Key Responsibilities
Lead the Online Reputation Management (ORM) strategy across Google, social media, review platforms, forums, and digital channels.
Monitor and analyze online conversations, reviews, mentions, sentiment, and brand perception .
Develop strategies to strengthen Chandigarh University’s digital reputation and brand credibility .
Manage responses to positive, negative, and critical reviews with timely and appropriate communication.
Identify potential reputation risks and develop proactive response and escalation strategies .
Collaborate with Social Media, Content, SEO, PR, Admissions, and Brand teams to ensure consistent digital communication.
Track key ORM metrics including sentiment, ratings, response time, reach, engagement, and reputation trends .
Develop regular ORM dashboards and performance reports with actionable insights.
Use social listening and analytics tools to identify emerging trends, issues, and opportunities.
Lead and mentor the ORM team and ensure effective execution of reputation-management initiatives.
Email:

📌 Senior Manager (New Delhi)
🏢 Chandigarh University - HR Department
📍 New Delhi