Sales Development Representative (SDR) — Sales & Initial Consultation

Company: WBM Property Investment Ltd. (Plandome)
Location: Remote — India
Employment Type: Full-Time

About the Role
The SDR position at Plandome is a client-facing role combining sales with initial project consultation and assessment.
Unlike a traditional SDR position, this role is not limited to qualifying leads and booking appointments. SDRs will be trained to conduct the initial consultation call themselves, helping clients explain their property requirements, carrying out initial project due diligence, and identifying the appropriate next step within Plandome.

The SDR will develop both commercial sales capability and practical knowledge of UK property planning and development processes.
Full training will be provided on Plandome’s services, internal resources, systems, planning research processes, and consultation framework.

The SDR will manage prospective clients from initial enquiry through:
• Lead qualification
• Initial project assessment
• Initial consultation
• Planning due diligence
• Identifying client requirements
• Recommending the appropriate Plandome service or next step
• Sales discussions
• Consultation or specialist appointment booking where required
• Invoice collection
• Project onboarding

Key Responsibilities

Lead & Enquiry Management

• Handle client calls, emails, and WhatsApp enquiries
• Respond professionally and promptly to new enquiries
• Qualify prospective clients
• Understand the client’s property, objectives, and immediate concerns
• Maintain consistent follow-up with active opportunities
• Follow up on missed appointments and incomplete enquiries
Initial Consultation & Project Assessment

A key part of the role will be conducting initial client consultation calls directly.
Following training, the SDR will be expected to:

• Conduct structured initial consultation calls with homeowners, landlords, developers, and property professionals
• Understand the client’s property and proposed works
• Gather the information required to assess the enquiry
• Identify the client’s objectives, concerns, and expected outcome
• Review property information before or during the consultation where appropriate
• Carry out initial planning due diligence using relevant local authority planning portals and other approved sources
• Review available planning history relevant to the property
• Identify information that may affect the proposed project
• Recognise when additional planning, architectural, or technical review is required
• Explain Plandome’s relevant services and potential next steps clearly to the client
• Escalate complex or specialist matters to the appropriate architect, planning consultant, or technical team
• Prepare accurate consultation and project notes for the delivery team

The SDR is not expected to act as a qualified planning consultant or architect. The purpose of the initial consultation is to gather information, undertake trained preliminary checks, and determine the appropriate next step within Plandome.
Planning & Property Due Diligence

SDRs will receive training to become confident in carrying out initial property and planning research.
Responsibilities will include:
• Navigating UK local authority planning portals




• Reviewing previous planning applications and decisions
• Checking publicly available planning history
• Reviewing submitted drawings and planning documents
• Identifying relevant property information
• Recognising common planning routes and project categories
• Identifying potential constraints or matters requiring further investigation
• Recording findings accurately within the CRM and project notes

Where a matter requires professional interpretation or detailed technical advice, it must be escalated to the appropriate Plandome qualified.
Company Resources & Software
The SDR is expected to become fully proficient in the company’s systems, resources, and workflows.
Training will be provided.

This includes effective use of:
• CRM and lead-management systems
• Company communication systems
• UK planning portals
• Internal service and planning knowledge resources
• Consultation frameworks
• Company templates and documentation
• Meeting and scheduling systems
• Presentation tools
• Internal project and client-management software
SDRs will be expected to use these resources independently and accurately once training has been completed.

Sales & Commercial Responsibilities

• Conduct professional sales conversations
• Understand the client’s requirements before recommending a service
• Explain Plandome services clearly
• Handle client questions and objections professionally
• Schedule specialist consultations where required
• Follow up on active opportunities
• Manage the complete sales cycle
• Close suitable opportunities
• Coordinate invoice payments
• Follow up on outstanding invoices
• Support project onboarding after payment
The objective is not simply to sell a service, but to understand the client’s project sufficiently to guide them towards the appropriate next step.

CRM, Documentation & Internal Coordination

• Maintain accurate and up-to-date CRM records
• Record client requirements and project information
• Record planning due-diligence findings
• Prepare detailed meeting and consultation notes
• Prepare presentations and supporting documentation where required
• Update opportunity stages correctly
• Ensure relevant information is available to architects, planning consultants, and delivery teams
• Provide a clear handover when a project progresses to another team member
Training

Plandome will provide structured training covering:

• Plandome services and project types
• UK planning fundamentals relevant to the role
• Planning portal research
• Initial property due diligence
• Consultation-call structure
• Client questioning and information gathering
• CRM and internal systems
• Company resources and knowledge base
• Sales process
• Project handover procedures

Candidates are not required to join with professional planning knowledge, but they must demonstrate the ability and willingness to learn property and planning concepts quickly.




Following training, SDRs will be expected to confidently manage standard initial consultations and recognise when matters should be escalated to specialist team members.
Working Schedule

Monday to Saturday

Remote — India

The role requires regular communication with UK-based clients, so candidates must be comfortable working according to the company’s assigned UK-facing schedule.
Compensation
Probation Period — First 6 Months

• Fixed Salary: USD 300/month
• Performance Variable: 8–10%, based on monthly targets
After Successful Completion of Probation
• Fixed Salary: USD 400/month
• Performance Variable: 8–10%, based on monthly targets
Mandatory Requirements
Candidates must:
• Be based in India
• Have excellent spoken and written English
• Have clear, neutral pronunciation suitable for communication with UK clients
• Be confident speaking directly with homeowners, landlords, and property professionals
• Have strong listening and questioning skills
• Be comfortable learning UK property and planning terminology
• Be comfortable researching information using online planning portals and company resources
• Be able to understand and follow structured processes
• Have strong attention to detail
• Demonstrate strong communication skills
• Demonstrate strong follow-up discipline
• Be comfortable working with CRM and business software
• Have their own laptop
• Have a stable internet connection
• Have a professional workspace
Preferred Experience
Preferred experience includes:
• 0–5 years of skilled experience
• Sales
• Consultative sales
• Appointment setting
• Customer success
• Business development
• Client consultation
• Property, architecture, construction, or real-estate exposure
• Experience communicating with UK or international clients
• CRM knowledge
• Experience researching or analysing information online

Previous planning experience is not mandatory. Training will be provided.
Who This Role Suits
This role is particularly suitable for someone who does not want to be limited to traditional telephone sales.

The successful candidate should be interested in developing a combination of:
Sales + Client Consultation + Property Knowledge + Planning Research + Project Understanding
You should be comfortable learning enough about a client’s project to have a meaningful first conversation, carrying out initial research, and helping determine what should happen next.
Why Join WBM Plandome?

• Exposure to UK property and planning projects
• Structured training in planning and property due diligence
• Development beyond traditional sales
• Direct client consultation experience
• International exposure
• Career growth opportunities
• Performance incentives
• Fully remote working environment
• Opportunity to develop towards senior sales, consultation, account-management, and property-related roles

Hiring Process
Stage 1: HR Screening Call
Stage 2: Virtual Skills & Communication Screening
Stage 3: Final Interview
The selection process may assess communication ability, client-handling skills, research ability, attention to detail, and the candidate’s ability to learn and apply recent information.

Joining Preference
Immediate joiners are highly preferred.

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