Title: ServiceNow Technical Consultant
Location: Pan India (Hybrid)
Employment Type: Contract
Notice Period: Immediate to 15 days
Experience Level: 5+ years

Job Summary:
We are looking for an experienced ServiceNow Technical Consultant with solid hands-on experience across ITOM, ITAM, and ITSM modules. The consultant will be responsible for ServiceNow configuration, development, customization, integrations, troubleshooting, and implementation activities.

Key Responsibilities:
Design, configure, develop, and maintain ServiceNow applications and modules.
Work extensively on ITSM, ITOM, and ITAM implementations and enhancements.
Configure and customize ServiceNow workflows, forms, business rules, client scripts, UI policies, and ACLs.
Develop and maintain Flow Designer workflows and ServiceNow automation.
Develop and support integrations using REST/SOAP APIs and IntegrationHub.
Work with CMDB, Discovery, Service Mapping, and CSDM concepts as required.
Support IT Asset Management processes including hardware/software asset management.
Troubleshoot technical issues,



identify root causes, and implement solutions.
Perform unit testing, system testing, defect resolution, and deployment activities.
Collaborate with functional teams, business stakeholders, and other technical teams.
Follow ServiceNow development best practices and maintain proper technical documentation.

Required Skills:
5–8 years of overall ServiceNow experience.
Strong hands-on experience in ITSM, ITOM, and ITAM .
Strong knowledge of ServiceNow configuration and development .
Experience with:
Business Rules
Client Scripts
UI Policies / UI Actions
Script Includes
ACLs
Workflows / Flow Designer
Notifications
Catalog Items
Experience with REST/SOAP integrations and APIs .
Good understanding of JavaScript .
Knowledge of CMDB/CSDM, Discovery, and Service Mapping .
Strong troubleshooting and problem-solving skills.
ServiceNow CSA certification is mandatory.

📌 ServiceNow Technical Consultant with ITOM, ITAM, ITSM | Contract Role | Immediate joiners (Bengaluru)
🏢 Cygnus Staffing Solutions
📍 Bengaluru