About RAHO Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is committed to bridging the gap in quality accommodation options in non-urban destinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-quality vacation experiences through thoughtful hospitality and exceptional guest service. Title: Guest Service Representative (Full Time) Location: Bangalore, India Experience: 1+ year experience in the hospitality industrySalary: 3.6L - 4.2L CTC PARole Overview The Guest Service Representative plays a critical role as the first point of contact for our guests. This role is responsible for building robust, long-lasting relationships with guests by providing timely, empathetic, and effective support across multiple communication channels. At RAHO, guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay experience. Key Responsibilities Communicate with guests via phone, email,



chat, and OTA’sRespond to all guest inquiries within 15 minutes (TAT)Provide accurate and knowledgeable information on rooms, pricing, availability, food, and servicesEnsure guest satisfaction ratings of 9 and aboveProactively upsell food and service bundles to meet acceptable sales benchmarksBe virtually available to guests throughout their stay for support and assistanceActively listen to guest concerns and resolve issues promptly and professionallyHandle guest complaints with empathy, ownership, and solution-oriented thinkingCoordinate closely with on-ground operations, housekeeping, and kitchen teams to meet guest needsMaintain detailed records of guest interactions, feedback, and complaintsExtract insights from guest feedback and share them with internal teams

📌 Guest Service Representative (Karnataka)
🏢 Raho Hospitalities
📍 Karnataka