Job Description:

We have an immediate hiring requirement for the position ofSupport Executiveat our Ahmedabad office. Kindly find the details below and share relevant profiles matching the requirements.

Position:Support Executive
Location:Ahmedabad
Experience:1 to 2 Years
Qualification:BCA or Any Graduate

Budget Range:Up to ₹3.60 LPA

Languages Required:

- Tamil
- English
- Hindi

Key Skills Required:

- Excellent verbal and written communication skills
- Strong customer handling and interpersonal skills
- Problem-solving and analytical mindset
- Effective time management and organizational skills
- Ability to work collaboratively in a team environment
- Hands-on experience with CRM and Ticket Management tools
- Ability to understand client requirements and provide appropriate solutions
- Proficiency in documentation and reporting

Roles & Responsibilities:

- Manage and monitor support tickets to ensure timely resolution and customer satisfaction.
- Provide first-level support to clients by addressing queries, issues,



and service requests.
- Coordinate with internal teams for issue escalation and resolution.
- Participate in client meetings and support implementation activities.
- Conduct product training sessions for clients and end users.
- Prepare and maintain project-related documentation and support records.
- Gather and document Change Requests (CRs) from clients.
- Track and follow up on open issues to ensure timely closure.
- Ensure adherence to organizational processes, policies, and compliance requirements.
- Build and maintain strong client relationships through effective communication and support.

Key Competencies:

- Customer-centric approach
- Robust communication and presentation skills
- Attention to detail
- Ability to multitask and prioritize effectively
- Quick learner with a proactive attitude
- Strong sense of accountability and teamwork

📌 Support Executive (Tamil, English & Hindi Speaking) (India)
🏢 Mantras2Success Consultants
📍 India