We are looking for an experienced Kubernetes / OpenShift Technical SME to provide independent technical oversight of platform support services delivered by an external service provider in hybrid cloud environments. The role focuses primarily on Red Hat OpenShift and Kubernetes platforms and combines technical governance, service quality assurance, architecture alignment, and continuous improvement. Acting as a trusted technical advisor and technology SPOC, you will validate technical decisions, review incident and problem resolution, assess platform stability and security, and ensure that support services meet enterprise standards and industry best practices.

Your tasks

- Reviewing and monitoring technical support activities delivered by the external service provider
- Validating incident resolution, troubleshooting approaches, workarounds, and remediation plans
- Governing OpenShift and Kubernetes platform operations, architecture, upgrades, patching, and maintenance activities
- Reviewing critical incidents, RCA reports, and corrective action plans to ensure sustainable resolutions
- Assessing vendor performance and identifying technical risks, recurring issues, and service improvement opportunities
- Advising stakeholders, architects, and vendor technical teams on platform operations, reliability, and best practices

Requirements

- At least 5 years of experience with Red Hat OpenShift administration and operations in enterprise environments




- Solid knowledge of Kubernetes and containerized platforms, including production operations and troubleshooting
- Hands-on understanding of hybrid cloud environments and managed Kubernetes services such as AKS, GKE, or EKS
- Proven experience supporting or governing enterprise-scale production platforms and outsourced/managed services
- Ability to review complex incidents, perform or validate root cause analysis, and challenge proposed technical solutions
- Knowledge of ITIL Incident, Problem, and Change Management processes and service governance
- Understanding of Manufacturing Execution Systems (MES) and industrial operations is beneficial

Nice to have

- OpenShift Administration or Kubernetes certification
- Microsoft Azure or Google Cloud certification
- Experience in manufacturing, industrial automation, or smart factory environments
- Familiarity with Site Reliability Engineering (SRE) principles
- Exposure to DevOps, platform engineering, observability, monitoring, and automation practices
- Previous work within global support organizations and managed service models

Job no. JOB-9Y6VY

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

📌 OpenShift & Kubernetes Technical Subject Matter Expert (f/m/x) (India)
🏢 Sii Poland
📍 India