Sr. Manager | Staffing Operations & Client Delivery

- Experience: 8–12 Years

- Location: Jaipur (On-site / Work from Office)

- Industry: IT Staffing / IT Services & Consulting

Role Overview

We are looking for a business-driven Head of Staffing Operations & Client Delivery to lead our IT staffing delivery, client management, and talent acquisition operations.

This is not an internal corporate HR role; it is a high-impact, business-facing leadership position. You will sit at the intersection of client relationship management, revenue delivery, and fulfillment operations. You will manage both the Talent Acquisition teams and Account Managers/Executives to exceed selection targets, minimize turnaround time (TAT), expand billing within existing client accounts (farming), and support the business development team in successfully onboarding recent logos.

Key Responsibilities

- Delivery & Selection Matrix Management

- Own the end-to-end delivery engine for IT staffing across FTE, C2C (Contract-to-Contract), and C2H (Contract-to-Hire) engagement models.

- Drive the team’s core performance metrics: Submission-to-Interview ratio, Interview-to-Offer ratio, Offer-to-Joining ratio, and Billable Selections.

- Optimize operational throughput, reduce sourcing TAT, eliminate candidate drop-offs, and ensure SLAs are consistently met across active mandates.

- Account Management, Farming & Escalations

- Serve as the senior operational point of contact for key client stakeholders, hiring managers, and MSP/VMS program teams.

- Proactively identify growth opportunities within existing client accounts by farming new divisions, projects, and recurring talent needs.

- Handle critical escalations, rate negotiations, candidate backouts, and SLA breaches with strategic conflict-resolution skills.

- Partner with the Business Development/Sales team to evaluate current requisition viability, build delivery proposals, and seamlessly activate newly acquired accounts.





- Team Leadership & Operations Orchestration

- Lead, mentor, and track the daily/weekly KPIs of Talent Acquisition Leads, Technical Recruiters, and Account Managers/Executives.

- Establish standard operating procedures (SOPs), clear allocation rules for incoming job requisitions, and balanced workload distribution.

- Implement structured daily standups, weekly pipeline reviews, and monthly operational reviews with senior management.

- Expand the company’s sub-vendor/partner ecosystem to quickly fulfill niche technical mandates when needed.

- Strategic Alignment & Reporting

- Provide actionable pipeline visibility, revenue forecasting, and delivery health dashboards to executive leadership.

- Champion process automation and recruitment tech stack adoption to improve sourcer productivity and pipeline visibility.

What We Are Looking For

- Relevant Experience: 8–12 years of hands-on experience in Domestic IT Staffing & Recruitment Operations, with at least 3–4 years in a team-lead or delivery management capacity.

- Contract & Permanent Staffing Acumen: Thorough operational understanding of margins, contractor rate cards, bill rates, and compliance across C2C, C2H, and permanent placement models.

- Commercial Mindset: Proven track record of not just filling requisitions, but actively farming accounts to increase wallet share and headcount under billing.

- Customer Facing & Conflict Resolution: High emotional intelligence and professional maturity to navigate enterprise client escalations, procurement conversations, and vendor governance meetings.

- Leadership & Execution: High-energy manager who leads from the front, inspects recruiter pipelines in depth, and enforces accountability.

Key Performance Indicators (KPIs)

- Monthly & Quarterly Net Selections / Joinings achieved vs. target.

- Revenue & Headcount growth across key assigned accounts (Account Farming).

- Client fulfillment SLA compliance (TAT, submittal quality, and shortlist ratios).

- Recruiter productivity benchmarks and overall delivery retention rates.

📌 Floor Head -- Domestic IT Staffing (India)
🏢 Marktine Technology Solutions
📍 India