Key Responsibilities
SAP Concur Application Support
• Provide L2/L3 support for SAP Concur Expense and Request modules.
• Perform application configuration and maintenance activities.
• Analyze, troubleshoot, and resolve production incidents and user issues.
• Support enhancements, defect fixes, and minor development activities.
• Manage user access provisioning, profile creation, and role modifications.
• Validate system design changes and configuration updates.
• Work with business stakeholders to understand requirements and recommend solutions.
• Support country-specific expense policies and workflow changes.
Integration & Technical Support
• Monitor and support integrations between SAP Concur and SAP ECC/SAP ERP systems.
• Investigate and resolve interface failures and data processing issues.
• Support accounting extract processes, expense settlement, and reconciliation activities.
• Coordinate with middleware and technical teams for issue resolution.
App Zen Support ( Basic exposure Required)
• Support App Zen audit platform operations and user queries.
• Assist in configuration updates, audit model changes, and Mastermind updates.
• Troubleshoot application issues and coordinate with App Zen support teams.
• Support audit compliance activities and exception management.

Cognos Reporting Support (Basic Experience Required)
• Support maintenance and troubleshooting of existing Cognos reports.
• Assist business users with report execution and scheduling.
• Coordinate reporting enhancements and dashboard modifications.
• Work with reporting teams to fulfill reporting requirements.
Operational & Compliance Activities
• Execute internal and external audit controls within agreed timelines.
• Monitor application health, scheduled jobs, and housekeeping activities.
• Support 90+ Standard Accounting Extract jobs related to SAP posting and settlement processes.
• Ensure data integrity, application stability, and compliance with organizational policies.




• Prepare support documentation, knowledge articles, and operational procedures.
AMS & Continuous Improvement
• Participate in incident, problem, and change management processes.
• Support release deployments and post-production validation activities.
• Identify opportunities for process automation and operational improvements.
• Contribute to knowledge transfer sessions and maintain support documentation.
Required Skills
• Robust experience with SAP Concur Expense and Request modules.
• Experience in Concur configuration and administration.
• Knowledge of expense reimbursement processes and approval workflows.
• Experience in user administration, access management, and profile maintenance.
• Understanding of Concur integrations with SAP ERP/SAP ECC systems.
• Ability to troubleshoot production issues and perform root cause analysis.
• Basic knowledge of Cognos Reporting.
• Basic knowledge of App Zen audit platform.
• Understanding financial processes including expense management and reimbursements.
• Familiarity with ITIL support processes and AMS engagement models.

Preferred Qualifications
• Bachelor’s degree in computer science, Information Technology, Finance, or related field.
• SAP Concur certification preferred.
• Exposure to Finance, Procurement, or Shared Services operations.
• Experience supporting global enterprise SaaS applications.
• Knowledge of audit and compliance processes.
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Key Success Factors
• Timely resolution of incidents and service requests.
• High availability and stability of SAP Concur platform.
• Effective support of global users across 86+ countries.
• Compliance with audit and governance requirements.
• Smooth operation of integrations, reporting, and accounting extract processes.
Nice to Have
• Cognos Analytics report development experience.
• App Zen configuration experience.
• Exposure to SAP ECC/S/4HANA integrations.
• Experience working in Dev Ops-enabled AMS environments."

📌 SAP Concur + Appzen + Cognos (India)
🏢 NTT DATA Services
📍 India