IT Support Specialist
Location: Gurugam
1+ year contract-to-hire

One of our valuable clients has a vacancy for an IT support person in their esteemed organization. The JD for the IT support mentioned below.

Job Description:

- Delivering a client focused service experience for user queries in a skilled and timely manner while demonstrating the highest standards of written and verbal communication;

- Logging in to taking calls on fix timings and log off at fixed time;

- Undertaking coordinated incident management in liaison with other operational teams;

- Maintain a standardized global service offering through peer group collaboration;

- Ownership of technology problems or requests until satisfactorily resolved;

- Working with the Service Desk, Problem Management and other technology teams to deliver continual service improvement and ensure business requirements are being met;

- Working with business teams to effectively manage computer assets through the lifecycle;





- Liaising with external vendors for support or maintenance work;

- Ability to work well under pressure, multi-task and work effectively with minimal supervision;

Requirements

- Education: Must be a Graduate

- Providing high level support of the Microsoft SOE - Windows 10, Office365, MacOS.

- Ability to support and troubleshoot issues with technologies including but not limited to: Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (iPass/VPN), Cisco VoIP phones and Apple iPhone;

- Providing high level support of the Microsoft SOE - Windows 10, Office365;

- Thorough knowledge of Desktop, LAN, peripheral device installation and support is essential;

- Build and share knowledge of business applications across the group;

- Familiarity with iPhone and iPad client, Android, and management software;

- Ability to acquire knowledge of business applications where firstsecond level support may be required.

📌 IT Support Specialist (Gurugram)
🏢 Shree Shakti Ventures
📍 Gurugram