- Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking products and services.
- Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 0-7 years of experience in BPO/call center workplace.
- Excellent communication skills for handling voice conversations over the phone.
- Proficiency in English language (written & spoken).
- Basic knowledge of banking processes and procedures.