- Create awareness among patients regarding reimbursement claim submission processes, including pre- and post-hospitalization claims.
- Handle patient grievances and issues efficiently and effectively, escalating matters to the Team Leader when required.
- Conduct regular follow-ups with insurance companies/TPAs to track claim status and update the same in the ERP system.
- Ensure timely responses to patient communications and provide regular updates through the designated WhatsApp group.
- Obtain insurance admissibility details from the respective insurance companies/TPAs.
- Scan medical documents received for claim submission.
- Share the relevant documents in the patients WhatsApp group for confirmation and reference.
- Upload all required documents accurately into the ERP system.
Qualifications & Skills
- Graduation
- Should have valuable listening skills.
- Excellent interpersonal & communication skills
- Should have good comprehensive skills.
- Experience
- Freshers/ experience (hiring for both)
Additional Skills
- Strong verbal skills Fluency in English and other regional languages (Added Advantage).
- Strong problem-solving skills and enthusiasm for new tasks and challenges
- Relationship-building skills.
- Ability to multitask and prioritize, with a strong work ethic and attention to detail