Job Title

Salesforce Tech Lead

Job Summary

Salesforce Support Engineer to provide production support maintenance and enhancement for our Salesforce platform hands-on experience with Salesforce Sales Cloud Salesforce CPQ and Pardot Marketing Cloud Account Engagement integrations This role involves troubleshooting production issues supporting end users managing integrations and collaborating with business and technical teams to ensure optimal system performance and reliability

Key Responsibilities

- Provide Level 2/Level 3 support for Salesforce Sales Cloud CPQ and Pardot environments
- Monitor, troubleshoot and resolve production issues within established SLAs
- Analyze system defects, identify root causes and implement sustainable solutions
- Support Salesforce CPQ configurations including product catalogs, pricing rules, quote templates, approvals, and contract management
- Maintain and troubleshoot integrations between Salesforce Pardot, ERP systems, middleware and third-party applications
- Support lead management, campaign synchronization, prospect tracking and marketing automation processes in Pardot
- Perform user management, profile and permission set administration and data security maintenance
- Execute data imports, exports, cleansing and validation using Salesforce Data Loader or similar tools
- Create and maintain reports and dashboards to support business operations
- Collaborate with administrators, developers, QA teams and business stakeholders to resolve incidents and implement enhancements
- Support release management activities including deployments, regression testing and post-release validation
- Document support procedures, knowledge articles and technical solutions




- Participate in on-call support and incident management as required

Required Skills & Qualifications

- 7 to 10 years of experience in Salesforce Administration and Application Support
- Robust hands-on experience with Salesforce Sales Cloud
- Experience supporting Salesforce CPQ configurations and quoting processes
- Experience with Pardot Marketing Cloud Account Engagement administration and integrations
- Good understanding of Salesforce security profiles, roles, permission sets, sharing rules and validation rules
- Experience troubleshooting Flows, Approval Processes, Workflow Rules, Process Builder, legacy and Apex-related issues
- Knowledge of Salesforce APIs (REST, SOAP) integration patterns and middleware platforms
- Experience with SOQL, SOSL, Data Loader and Workbench
- Familiarity with deployment tools such as Change Sets, Salesforce CLI, Copado
- Strong analytical, troubleshooting and problem-solving skills
- Excellent communication and stakeholder management skills

Certifications & Technical Skills

- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator (preferred)
- Salesforce Certified Sales Cloud Consultant
- Salesforce CPQ Specialist
- Salesforce Marketing Cloud Account Engagement Pardot Specialist
- Salesforce Platform App Builder (preferred)
- Salesforce System Architect
- Salesforce Application Architect
- Technical Skills: Agentforce

Additional Information

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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