2 to 4 years at a SaaS company, or in a customer support or analyst role Any graduate degree. We are not particular about the college or the stream Fluent English and Hindi. A third Indian language (Kannada, Tamil, Telugu, Marathi, Malayalam, Gujarati or Bengali) counts for a lot, since you will spend real time on store floors and not only in HQ meeting rooms Written English valuable enough to publish, because case studies go out under our name Excel or Sheets at pivot-table level, and the eye to notice when a figure on a dashboard looks off Comfort with AI tools, both to build with and to be sceptical of. You should catch output that is confidently wrong before a client sees it Comfort owning your accounts without a team under you,
and reaching for automation rather than headcount when the work grows The patience to explain something for the fourth time, and the spine to tell a senior stakeholder that the product does not do what they are asking for Good to have Heavy hands-on LLM usage. You already write your own prompts, chain steps together, and have a view on where these tools break Offline retail experience, especially store operations or sales training Basic SQL, or experience writing report requirements for a technical team A ticketing tool such as Freshdesk, Zoho Desk or Intercom, and any CRM you have kept clean