Project Role :Business Architect

Project Role Description :Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.
Must have skills :Microsoft Dynamics 365 Technical Architecture
Good to have skills :NA
Minimum 12 year(s) of experience is required
Educational Qualification :15 years full time education

Summary:
Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation.Roles & Responsibilities:Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.Skilled & Technical Skills:Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.Skill:Microsoft Dynamics 365 Technical ArchitectureExperience:14+ years in D365 CRM (Consulting / Architecture)Summary As Dynamics 365 CRM AI Lead, you will lead business transformation by architecting intelligent, future-ready CRM solutions on Dynamics 365. This leadership role will focus on driving innovation through Generative AI, automation,



and predictive analytics to transform customer engagement and business processes. A typical day involves collaborating with senior business leaders, designing scalable solution architectures, shaping AI-enabled process flows, and driving strategic decisions. You will lead elite cross-functional teams and act as the key decision owner for solution design, ensuring measurable business impact and continuous improvement.Roles & Responsibilities
- Define and execute the roadmap for Dynamics 365 CRM and AI integration aligned with business objectives.
- Establish best practices for CRM customization, AI adoption, and automation frameworks.
- Architect and implement Dynamics 365 CRM modules (Sales, Service, Marketing) with AI-driven enhancements.
- Integrate Generative AI tools (Azure OpenAI, Copilot Studio) for intelligent workflows, chatbots, and automated content generation.
- Ensure scalability, security, and compliance across all CRM and AI deployments.
- Own and lead blueprinting, fit-gap workshops, and future-state process mapping.
- Evangelize AI adoption and innovation within project teams.
- Engage with multiple teams and contribute to the key decisions.
- Ensure solution consistency and governance across global rollouts.
- Mentor and guide team members; create an environment of innovation and excellence.
- Develop and maintain architectural documentation, integration models,



and process flow diagrams.Professional & Technical SkillsMust Have Skills
- Proficiency in Microsoft Dynamics CRM Technical.
- Strong understanding of business process modeling and analysis.
- Experience with requirements gathering and documentation.
- Ability to translate business needs into technical specifications.
- Deep functional expertise in Dynamics 365 CRM (Sales, Customer Service, Marketing, Field Service).
- Proven experience acting as a Solution Architect on global implementations.
- Strong hands-on exposure to AI-powered features in D365, such as:
- Copilot and AI assistance in CRM
- Power Platform + AI Builder + Process mining
- Intelligent automation + machine learning use cases
- Capability to design and lead end-to-end CRM transformation using D365.Good to Have
- Experience with Azure AI / Fabric / Data Lake.
- Knowledge of IoT, predictive maintenance, route optimization, or forecasting algorithms.
- Certifications in Dynamics 365 CRM or Solution Architect Expert.Leadership and Behavioral Skills
- Strong leadership, stakeholder management, and executive communication.
- Ability to drive decisions that influence multiple teams and business units.
- Experience managing elite consulting teams.
- Quick learners can learn new tools and AI capabilities with minimal direction.
- Operate independently with high accountability and ownership.
Additional Information
- Opportunity to work on strategic digital transformation programs and AI-driven implementations.
- Expected to operate as part of an elite consulting pool with accelerated growth path.

Qualification
15 years full time education

📌 Business Architect (Bengaluru)
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