24 Sep
|
PolicyBazaar
|
Gurugram
24 Sep
PolicyBazaar
Gurugram
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
- Provide accurate information about products/services to customers through effective communication skills.
- Identify opportunities for upselling/cross-selling relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
- Collaborate with internal teams to resolve complex customer complaints.
Desired Candidate Profile
- 0-2 years of experience in BPO/call center setting handling international voice process.
- Excellent language skills in English, Hindi, Telugu, Malayalam, Marathi, Tamil, Kannada, Bengali.
- Strong understanding of customer retention strategies and techniques.
- Ability to work rotational shifts including night shifts.
📌 Customer Service Executive (Gurugram)
🏢 PolicyBazaar
📍 Gurugram