The Manager - Customer Success will be responsible for the managing CSA Teams in Co E, CSA team’s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India. You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. Our ideal candidate can identify needs, communicate effectively, and ultimately exceed client expectations. The successful candidate has a blend of visionary and analytical skills. Work timings and location: · Eastern shift timings, (5:00 PM to 2:30 AM IST) · Work from office - Hyderabad location Responsibilities: Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management Coach & Mentor teams in performing their duties effectively. Lead and Manage Customer Success teams and provide them guidance & mentorship.



Develop & implement strategic plans for Customer Success in alignment with overall business objective. Identify of Process improvements and bringing efficiency Act as robust advocate for customers and ensure that their needs & concerns are addressed effectively. Monitor team performance and take corrective actions. Implement career development and growth opportunities for team members. Hire Talent according to needs & groom them to succeed. Goals: Retained Revenue 95% Case Resolution should be resolved with-in 30days Improve on First Contact Resolution time Adherence & Measure internal SLA and Quality Audit Keep attrition below 15% Accurate forecast for each quarter that is within 5% of the GRR. Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR Requirements: Bachelor’s Degree, preferably in business or related field Has 10-13 Years of overall experience in the industry with 7+ years relevant experience in Customer Success,

📌 Manager Of Customer Success (Hyderabad)
🏢 Insightsoftware
📍 Hyderabad