Job Description

Designation/ Role: Team Leader

Work Timing: Night Shift

Qualifications: Any Graduate

Skills:

- Should have In-depth knowledge in US-Healthcare provider process.
- Experience in Migrating & Handling new Projects.
- Basic knowledge of HIPAA guidelines
- Excellent written and oral communication skills
- Working knowledge of Excel and other Microsoft tools

Experience: Minimum 6 years experience in the US calling process.

Job Description

- Graduate from any stream
- Willing to work in any shift.
- Must have min 4 years exp in Voice process
- Must be a TC/TL or Specialist in team handling role.
- Should have handled at least 25 people and should have valuable people management skills.

Job Responsibilities

- Distribution of Workload to team members




- Helping the team in handling & resolution of work-related problems, understanding & interpretation of
- Issues and decision making.
- Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects
- Escalate and follow up for resolution for all issues that affect work.
- Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the project's requirements.
- Interaction with the clients & taking feedback from clients and formulating Strategies to meet the client's specific needs and expectations.

📌 Team Lead (Navi Mumbai)
🏢 Infinx
📍 Navi Mumbai