Join Us at Aumne.ai

Aumne.AI is building the next generation of AI-native Customer Service Lifecycle Management (SLM).

Our mission is to transform how enterprises design, build, migrate, and manage customer service applications by leveraging Artificial Intelligence, Large Language Models, Knowledge Graphs, and Autonomous Agents.

Our flagship platform, A.C.T (Agentic Conversation Transformer System), automatically transforms legacy customer service assets—including IVR applications, VXML, flow diagrams, business documents, APIs, and conversational logic—into contemporary AI-powered voice and chat experiences.

Instead of manually building customer service solutions, we are creating an intelligent platform that understands, generates, and continuously evolves enterprise conversational systems.

If solving complex engineering problems using modern AI technologies excites you, we'd love to have you join us.

Job Title: Tech Lead – AI Platform Engineering (Python)

Experience: 6–10 Years

Location: Bangalore / Remote

Department: Engineering

Employment Type: Full-Time

Role Summary

We are looking for a highly capable Tech Lead – AI Platform Engineering to work directly with the CTO in designing, building, and evolving the core technology powering Aumne.AI.

This is a hands-on technical leadership role, not a people management position.

You will lead by example through architecture, engineering excellence, and technical execution while contributing production-quality code across our backend and AI platform.

You should enjoy solving difficult engineering problems, working across multiple technologies, making architectural decisions, mentoring engineers, and taking complete ownership of technical outcomes.

You will play a key role in building an AI-native platform that combines distributed backend systems, graph databases, large language models, agent orchestration, cloud-native services, and enterprise-grade automation.

What You'll Build

As part of the engineering leadership team, you will contribute to building and evolving:

- AI Agent orchestration and workflow engines
- Knowledge Graph and graph-based reasoning platform using Neo4j
- Backend platform powering the A.C.T System
- LLM-powered transformation engines
- Enterprise API and microservice platform
- Cloud-native distributed services
- Autonomous Service Lifecycle Management (SLM) capabilities
- Enterprise conversational transformation platform
- Scalable developer platform and engineering framework

Core Responsibilities

Technical Leadership

- Work directly with the CTO to drive technical strategy and engineering excellence.
- Lead technical design and architecture discussions for new platform capabilities.
- Translate business requirements into scalable technical solutions.
- Take ownership of technical decisions and implementation strategy.
- Establish engineering best practices, coding standards, and design principles.
- Participate in technical hiring and evaluation of engineering candidates.

Architecture & System Design

- Design scalable backend architecture supporting AI-native workflows.
- Design reliable distributed systems capable of handling enterprise-scale workloads.
- Make architecture decisions balancing scalability, maintainability, performance, security, and operational simplicity.
- Design reusable platform components and shared engineering libraries.
- Drive API-first architecture and service-oriented design principles.

Backend Engineering





- Design and develop high-performance backend systems using Python.
- Build REST APIs and microservices using FastAPI and Pydantic.
- Develop asynchronous and concurrent backend services using AsyncIO, threading, and multiprocessing where appropriate.
- Design efficient data models using PostgreSQL and Neo4j.
- Implement caching strategies using Redis.
- Build highly maintainable and testable software following clean architecture principles.

AI Platform Engineering

- Build production-ready AI workflows using LangChain and LangGraph.
- Design and integrate agentic workflows supporting autonomous task execution.
- Build LLM-powered backend services using OpenAI, Vertex AI, or equivalent foundation models.
- Design prompt orchestration and context management strategies.
- Integrate AI components with graph databases and enterprise APIs.
- Continuously improve AI workflow reliability, observability, and performance.

Engineering Excellence

- Perform architecture reviews and code reviews.
- Improve engineering productivity through reusable frameworks and automation.
- Optimize application performance, scalability, and reliability.
- Troubleshoot complex production issues and drive root cause analysis.
- Champion engineering quality through testing, documentation, and continuous improvement.

Collaboration & Ownership

- Work closely with Product, AI Engineering, QA, and the CTO to deliver high-quality platform capabilities.
- Mentor engineers through technical guidance and code reviews.
- Take complete ownership of features from design through production deployment.
- Proactively identify technical risks and propose practical solutions.
- Thrive in a rapid-paced startup environment where adaptability and ownership are essential.

Required Skills & Qualifications

Experience

- 6–10 years of hands-on experience in backend software engineering.
- Proven experience leading technical design and implementation of complex backend systems.
- Experience working in product companies or technology-driven startups is preferred.

Backend Engineering

- Strong expertise in Python with solid software engineering fundamentals.
- Strong understanding of Object-Oriented Design and practical design patterns.
- Extensive experience building REST APIs using FastAPI.
- Strong knowledge of asynchronous programming using AsyncIO.
- Experience with multithreading and multiprocessing.
- Strong understanding of PostgreSQL.
- Experience with Redis caching.
- Experience building scalable microservices.
- Good understanding of software performance optimization.
- Strong debugging and analytical problem-solving skills.

AI Engineering (Mandatory)

- Hands-on experience building production-oriented AI workflows using LangChain.
- Hands-on experience designing workflow orchestration using LangGraph.
- Experience integrating Large Language Models into production applications.
- Practical understanding of Prompt Engineering and Context Engineering.
- Experience building AI-powered backend services and agentic workflows.

Knowledge Graph (Mandatory)





- Hands-on experience using Neo4j.
- Strong understanding of Graph Data Modelling.
- Experience writing and optimizing Cypher queries.
- Experience integrating graph databases into backend or AI applications.

Cloud & Distributed Systems (Mandatory)

- Strong hands-on experience with at least one major cloud platform:
- AWS
- GCP
- Azure
- Strong understanding of distributed backend systems.
- Experience designing scalable service-to-service communication.
- Knowledge of asynchronous messaging, caching strategies, resilience patterns, and system reliability.
- Understanding of monitoring, logging, and production operations.

DevOps

- Git and GitHub workflows.
- GitHub Actions or equivalent CI/CD platforms.
- Docker and containerized application development.
- Understanding of modern DevOps practices.

Leadership Expectations

We are looking for someone who:

- Leads through technical excellence rather than hierarchy.
- Takes ownership of problems rather than waiting for direction.
- Can convert ambiguous ideas into working software.
- Makes sound engineering decisions supported by data and experience.
- Is passionate about continuous learning and adopting new technologies.
- Enjoys mentoring fellow engineers through collaboration and example.
- Maintains high standards for software quality and engineering discipline.
- Communicates technical ideas clearly with both technical and non-technical stakeholders.

Preferred Skills

Experience with any of the following would be an added advantage:

- Retrieval-Augmented Generation (RAG)
- MCP (Model Context Protocol)
- Vector Databases
- Kubernetes
- Terraform
- AI evaluation frameworks
- Observability platforms
- Event-driven architectures
- Enterprise integration patterns

Why Join Aumne.AI

At Aumne.AI, you'll have the opportunity to build technology that fundamentally changes how enterprises design and operate customer service platforms.

Here, you'll:

- Work directly with the CTO and founders on core platform architecture.
- Build cutting-edge AI-native software using modern engineering practices.
- Solve challenging problems involving LLMs, Knowledge Graphs, Distributed Systems, and Autonomous AI Agents.
- Influence technical direction, architecture, and engineering standards from an early stage.
- Work in a collaborative environment where ownership, innovation, and execution are valued.
- Help build a world-class engineering culture grounded in our GRACE values:
- Gratitude First
- Rooted in Innovation
- AI-Native Thinking
- Customer-Focused
- Evolve for Outcomes

What We Offer

- Competitive compensation aligned with experience.
- Chance to work on cutting-edge AI technologies.
- Direct collaboration with founders and technical leadership.
- High ownership with meaningful technical impact.
- Flexible and remote-friendly work environment.
- Continuous learning and professional growth.
- Opportunity to shape the future of AI-native enterprise software.

Ready to Build the Future

If you're passionate about building scalable AI platforms, solving complex engineering challenges, and creating technology that transforms enterprise customer experiences, we'd love to hear from you.

Apply today and become part of Aumne.AI's journey in building the future of AI-native Customer Service Lifecycle Management.

Ready to join us Submit your resume to [HIDDEN TEXT] and let's build the future of intelligent services together.

📌 Senior Software Engineer Techlead (India)
🏢 Aumne AI
📍 India