As a Senior CCE, you will be responsible for overseeing and mentoring a team of customer care executives, ensuring exceptional customer service and support. Your role will involve handling complex customer inquiries, providing timely and accurate solutions, and maintaining high customer satisfaction levels. You will also collaborate with other departments to ensure smooth operations and effective problem-solving.
Responsibilities
Lead and manage a team of customer care executives, providing guidance and support.
Handle complex customer inquiries and provide expert-level solutions.
Ensure timely and accurate responses to customer queries, maintaining high service standards.
Monitor and evaluate team performance, providing feedback and coaching for improvement.
Collaborate with other departments to resolve customer issues and maintain a seamless customer experience.
Implement and enforce customer service best practices and policies.
Conduct regular team meetings and training sessions to enhance skills and knowledge.




Stay updated with industry trends and customer feedback to improve service delivery.
Maintain accurate records and documentation of customer interactions.
Ensure compliance with company policies and procedures at all times.
Qualifications
Minimum 5 years of experience in a customer care or support role, with at least 2 years in a leadership position.
Excellent communication and interpersonal skills, with the ability to build strong relationships.
Proven track record of successful team management and mentorship.
Strong problem-solving and analytical skills, with the ability to make sound decisions.
Proficiency in using customer relationship management (CRM) systems and tools.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Excellent time management and organizational skills.
Strong attention to detail and a customer-centric approach.
Willingness to continuously learn and adapt to new technologies and processes.
A positi

📌 Sr. CCE (Mumbai)
🏢 Digitide Solutions
📍 Mumbai